#LI-FD1
If you’re a commercially minded MarTech or CRM leader who loves translating complexity into clarity, and wants to do career-defining work alongside some seriously smart people, this could be your next move.
What you’ll be doing
As our MarTech Lead, you’ll sit at the heart of customer engagement strategy, bridging business ambition with MarTech capability to drive real commercial outcomes.
You’ll:
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Lead the definition of CRM and lifecycle marketing strategies across acquisition, retention and lifetime value
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Translate business objectives into scalable MarTech solutions, using platforms such as Braze, Segment, and mParticle
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Act as a trusted senior client partner, confidently presenting recommendations in clear, non-technical language
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Guide cross-functional teams across Strategy, Data, Marketing and Engineering to land high-impact execution
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Shape customer journey design, segmentation and campaign frameworks that enable personalisation at scale
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Review and challenge existing CRM approaches to continuously lift effectiveness and performance
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Set best practice across documentation, standards and quality controls—contributing to playbooks and capability uplift
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Support new business and pitch work, bringing strong MarTech thinking into solution design
No two days look the same, you’ll balance roadmap thinking, stakeholder leadership and rapid problem-solving in a fast-moving, high-volume customer environment.
What we’re looking for
You don’t need to tick every box, but you should bring a strong point of view, commercial curiosity and a passion for customer-led growth.
Ideally, you’ll have:
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7+ years’ experience in MarTech, with at least 2+ years leading CRM or lifecycle strategies that deliver measurable business impact
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Hands-on experience across MarTech ecosystems, including Braze and CDPs such as Segment or mParticle
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Background working with high-frequency consumer brands (QSR, retail, eCommerce or hospitality)
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The ability to influence senior stakeholders through clear, outcome-focused storytelling
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Experience working across global and local teams
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Exposure to platforms such as Adobe or Salesforce Marketing Cloud (a plus)
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A structured, pragmatic approach with a strong commercial mindset
Most importantly, you’re someone who enjoys connecting dots, simplifying complexity, and helping teams do their best work.
