About QBCC
The QBCC is Queensland's independent building and construction regulator, focused on educating, protecting and supporting the industry and community through fair and transparent oversight.
As the sector faces a pivotal decade with major housing goals and the Olympic legacy ahead, QBCC is modernising services, strengthening partnerships and building capability to deliver at scale.
At its core is a strong commitment to people - fostering an inclusive, high-performing, future-ready workforce where employees can thrive and deliver meaningful outcomes for industry and the community.
About the role
As a Senior Customer Research and Insights Officer, you'll play a key role in end-to-end customer research projects. You'll develop research briefs, coordinate the design and delivery of quantitative and/or qualitative studies with suppliers, while also taking a hands-on approach at times - leading interviews, workshops and surveys. You will analyse data to identify key trends, challenges, and opportunities. You'll translate insights into clear, actionable recommendations, present findings to senior leaders and stakeholders and manage research suppliers to ensure quality outcomes.
This is a great opportunity to join a supportive and collaborative team where you'll design and deliver research that helps us to:
Understand customer experiences with the QBCC
Identify challenges and opportunities for transformation
Inform decisions at all levels of the organisation
Strengthen trust and outcomes for Queenslanders
This position is based in Brisbane and the successful candidate will enter into a Flexible Work Arrangement reflecting Brisbane as their primary office location. While the role allows for flexibility in working from home, regular in-person attendance at the Brisbane office is a mandatory requirement.
Please refer to the Position Description for a full list of key role responsibilities and suitability requirements.
About You
We're looking for someone who is both analytical and curious, with the confidence to influence and collaborate.
To succeed in this role, you will bring:
Strong quantitative and/or qualitative research skills
Experience designing, delivering and interpreting research
Ability to turn complex data into meaningful insights
Excellent communication, facilitation and presentation skills
Strong stakeholder engagement and interpersonal skills
The following will be highly regarded:
Experience with Qualtrics, SPSS or DisplayR (or similar)
Background in customer experience (CX) or Voice of the Customer research
Knowledge of social research or behaviour change
Relevant tertiary qualification (e.g. Business, Psychology)
How to Apply
If you are interested in this opportunity, please submit your current resume and a cover letter (maximum two pages) outlining your interest and how your skills, knowledge and experience complement this role. This is your opportunity to tell us how you meet the suitability requirements detailed in the attached Position Description.
Why Join QBCC?
At QBCC, you'll be part of a purpose driven organisation where your work matters. You will work with dedicated professionals who value integrity, collaboration and learning. You'll have opportunities to grow while making a real contribution to shaping the QBCC's future and outcomes for our stakeholders.
If you're ready to dive into a career defining transformation journey with us, where your impact will help shape what comes next, we'd love to hear from you.
Referee checks
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By providing the names and contact details of your referee/s you consent for these people to be contacted by the selection panel. If you do not wish the panel to contact your referees without your permission, please make this clear to the panel.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
