- Essendon Fields Location | Brand New State of the Art Dealership
- Generous Salary Package That Rewards Performance
- Ongoing Toyota Manufacturer Training = Genuine Career Growth
Be the Voice Behind an Exceptional Customer Experience
At Airport Toyota, exceptional customer service starts long before our customers arrive at the dealership.
We're looking for a Customer Relations Consultant to join our busy Service Department, where you'll manage inbound enquiries, book customer vehicles for servicing and help keep one of Melbourne's busiest Toyota Service Departments running smoothly.
If you enjoy helping people, love being on the phone and thrive in a fast paced environment, you'll fit right in.
A Day in the Life
If you enjoy being on the phone, you'll love this role.
From the moment you log on, you'll be helping customers book their next service, answering enquiries and keeping appointments flowing through our Service Department.
Every conversation is different. Some customers know exactly what they need, while others are looking for guidance or advice. Your ability to communicate clearly, stay organised and think on your feet will set you up for success.
Working closely with the Service team, you'll play an important role in delivering the seamless, professional experience Airport Toyota is known for.
About You
You enjoy talking to people and know how to make every conversation a positive one.
You're confident on the phone, organised in your approach and able to stay composed when things get busy. You take ownership of your work and don't wait to be told what to do.
Previous experience in a phone-based Customer Service role is Essential. Ideally, you'll have worked within an automotive dealership and/or Service Department.
However, if you've built your career delivering exceptional customer service over the phone, we'd still love to hear from you.
Most importantly, you're driven to provide an outstanding customer experience and enjoy working as part of a busy, supportive team.
What's in it for You
The best workplaces don't just look after their customers. They look after their people too.
At Airport Toyota, you'll enjoy a Monday to Friday roster with no weekend work, a generous salary package and a rewarding bonus structure that recognises the important role you play in the success of our Service Department.
You'll work from our brand new, state of-the art dealership, receive ongoing Toyota manufacturer training and be supported by an experienced leadership team that's invested in your success, giving you every opportunity to learn, grow and build a long term career.
On top of that, you'll enjoy a range of additional benefits, including Employer Paid Parental Leave, Long Service and Loyalty incentives, Novated Vehicle Leasing, lifestyle discounts across dining, travel and fitness, plus free confidential counselling through our Employee Assistance Program.
Make Your Move
If you're ready to put your customer service skills to good use and join a team that genuinely enjoys what they do, we want to hear from you.
Make Your Move
If you're ready to put your Customer Service skills to work in a role where you'll be supported, challenged and genuinely enjoy coming to work each day, we want to hear from you.
Apply Now!
