Help connect our community to information, learning, and opportunities through exceptional customer service and engaging library experiences.
The Role
You’re a tech-savvy problem solver with a passion for libraries and digital innovation. With strong experience in library systems, self-service technologies, and data reporting, you bring both technical expertise and a customer-focused mindset.
As a Library Officer, you will be working across all our libraries, with internal and external stakeholders as well as supporting staff and the community. This role will combine your library experience and customer service skills with your technology support and troubleshooting expertise. The key responsibilities of this role include the collection and reporting of data relating to the library’s systems and services, providing technology support and training for staff and the community as well as delivering excellent customer service to the community across all Georges River Libraries. The Library Officer Information Technology role is part of our Library Operations Team, reporting to the Team Leader Library Information Technology and is primarily based at Hurstville Library.
In this role, you will:
- Undertake rostered duties at all Georges River Libraries to meet customer expectations
- Provide support and instructional training to staff and customers in the use of library software, self-service kiosks, public computers, photocopiers and printers
- Deliver and promote library and information services that meet the diverse needs and interests of the community encouraging the development of literacy, creativity and lifelong learning
- Provide training and instructional programs to staff and library customers regarding technology, online resources, library systems and processes
- Provide support for library technology including mobile devices, computers, printers and RFID equipment
- Assist the maintenance of the library’s online content including websites, social media and eResources
- Assist the collection and reporting of data relating to the systems and services provided by the Library Information Technology Team
About You
To be successful in this role, you will have:
- A Diploma in Library and Information Services (or equivalent qualification and/or experience).
- Experience delivering library, information, community or customer services.
- The ability to develop and deliver engaging programs, services or events that support literacy, creativity and lifelong learning.
- Strong written and verbal communication skills, including the ability to provide training, prepare reports and communicate effectively with a diverse range of people.
- A highly developed customer service focus and a commitment to creating positive customer experiences.
- Proven ability to work both independently and collaboratively within a team environment.
- Well-developed organisational, analytical, time management and problem-solving skills, with the ability to manage competing priorities.
- Most importantly, you will bring a commitment to delivering high-quality library services and creating positive experiences for our community.
What We Offer
- Permanent full time – 70 hours per fortnight
- Salary from $78,552.73 to $91,015.06 gross p.a. plus 12% superannuation.
- Potential for a 9-day fortnight based on operational requirements
- Generous leave entitlements, including annual leave, personal leave, additional MyLeave, and enhanced parental leave
- Access to Fitness Passport for you and your family
- Confidential Employee Assistance Program
- Employee Rewards Program
If you have made a positive commitment to further your career and you possess the knowledge, skills & qualifications detailed in the Position Description, then please submit your application today.
Applicants are asked to ensure that they provide responses to the targeted questions. Please be specific about your personal contribution. General or high-level responses will not be considered.
If you would like further information on this role, please contact Robert Luo, Team Leader Library Information Technology on 02 9330 6137.
Applications must be completed and submitted via our website. Closing Date: Tuesday, 11 August 2026 at 11.59 PM AEST.
Offers of employment at Georges River Council are contingent upon satisfactory results of a thorough background check.
Please note you must be an Australian or New Zealand citizen, a permanent resident, or hold unlimited working rights in Australia (no visa restrictions) to apply for this position.
Georges River Council is a progressive, people-focused organisation with 600 dedicated staff delivering exceptional services to our diverse and vibrant community. Our vision is to be 'naturally connected to place, community, and Country'. We are committed to creating accessible green, and liveable spaces, nurturing creativity, protecting the natural environment, and building a thriving local economy.
We foster our values of Accountability, Professionalism, Unity and Honesty and take pride in promoting the image of Council in the community.
We are committed to building a workplace culture that values diversity and inclusion, and welcome applications from Aboriginal and Torres Strait Islander people, workers of all ages, people with disabilities, people who identify as LGBTQIA+ and those from culturally and linguistically diverse backgrounds.
At Georges River Council we are committed to putting children first and championing child safety within our community. We actively advocate for the rights of children and young people and will uphold our commitment as a child safe organisation.
