Job description
Agency Department of Corporate and Digital Work unit Agency Business Systems - Human and
Development Shared Services
Job title System Support Administrator Designation Administrative Officer 5
Job type Full time Duration Ongoing
Salary $90,946 - $95,468 Location Alice Springs, Darwin, Katherine or Tennant
Creek
Position number 31365 RTF 351630 Closing 15/07/2026
Contact Officer Elizabeth Rowlands, Director Digital on 08 8999 2965 or [email protected]
About the agency https://dcdd.nt.gov.au/
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=351630
APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF
YOUR TERTIARY QUALIFICATIONS.
Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates
people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment
process or job, please discuss this with the contact officer. For more information about applying for this position and the
merit process, go to the OCPE website. Aboriginal applicants will be granted priority consideration for this vacancy. For
more information on Special Measures plans, go to the OCPE website.
Primary objective
Provide systems administration support to the Agency Business Systems, specific to the Departments of Health and Children
& Families. This role contributes as a key resource in the ongoing application support, business as usual, for Primary Care
and Community Care Information Systems.
Key duties and responsibilities
1. Provide advice to the system analyst and under supervision to key stakeholders in relation to the support and
maintenance, service delivery and business as usual activities, as they relate to application support.
2. Develop and maintain effective collaborative partnerships with key stakeholders.
3. Actively participate as a full member of the Branch contributing innovative ideas and solutions.
4. Assists with developing, documenting, and implementing changes based on requests for change and assists with
assessing and analysing release components.
5. Assist with maintaining application support and security administration processes and checks that all requests for
support are dealt with in accordance with agreed procedures.
6. Assist with initiating and monitoring actions to investigate and resolve problems in systems, process and services and
contributes to the creation of support documentation.
7. Prioritises and diagnosis incidents according to agreed procedures, including the escalation of unresolved tickets.
8. Follow defined service quality standards, work health and safety policies and procedures relating to the work being
undertaken in order to ensure high quality, safe services and workplaces.
Selection criteria
Essential
1. Consistently acts with integrity and professionalism to support a culture of quality customer service.
2. Effective oral and written communication skills with the ability to interact effectively with people of diverse cultures.
3. Sound problem solving skills and experience in creating support documentation and providing 2nd level application
support.
4. Knowledge of security and experience in administering access rights, privileges, and access controls.
5. Flexible, resilient with an ability to work under pressure, meet stringent deadlines and manage projects effectively.
6. Ability to assess, analyse, develop, document, test, and implement changes based on request for change.
7. Demonstrated work ethic and attitude which emulates DCDD values of Commitment to service, Innovation, Ethical
practice, Accountability, Impartiality, Diversity and Respect.
Desirable
1. Relevant tertiary and Information Technology Infrastructure Library (ITIL) qualification.
2. Prior experience working within the Health and Child Protection sectors
Further information
The recommended applicant will be required to have/ability to obtain a current Working with Children card and undergo a
criminal history check prior to selection being confirmed. A criminal history will not exclude an applicant from this position
unless it is a relevant criminal history. When choosing to apply for this position, the applicant should consider the full
requirements of the position in aligning their work experience and capabilities to this role.
