Why UKG:
At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.
About the Role:
The HR Generalist role operates within a centralized HR Shared Services (HRSS) framework to deliver operational excellence, compliance governance, and advanced support for a global, multi-national workforce. You will act as a senior escalation point for complex case management, optimise regional workflows while aligning to global operating principles, and ensure strict adherence to localized labour frameworks—with a specialized focus on Australian employment standards.
This role requires a strong mix of soft skills to navigate complex cases, manage cross-border compliance, and deliver exceptional employee support.
Key Responsibilities:
Advanced Case Management & Strategic Support
- Serve as the senior escalation point for complex, high-risk, or sensitive employee inquiries regarding policy interpretation, benefits, and workplace practices.
- Partner directly with business leaders and global HR Centers of Excellence (CoEs) to resolve multi-layered cases requiring nuanced, independent judgment.
- Support international managers on navigating key HR lifecycle events, and localized policy application.
End-to-End Lifecycle Program Ownership
- Manage specialized operational programs, such as regional onboarding frameworks, offboarding compliance, or specific leave-of-absence tracking.
- Partner closely with internal audit, legal, and compliance teams to ensure all transactional workflows meet stringent labor law guidelines.
Global Operations & Australia-Specific Compliance
- Support HR operational support across global regions, adapting centralized shared services policies into localized workflows that meet regional regulatory requirements.
- Leave Administration & Lifecycle Complexity: Oversee complex regional leave schemes, across differing Australian states and territories.
- Casual vs. Permanent Frameworks: Administer casual employment rules, penalty loading rates, and structured casual conversion requests in strict alignment with Fair Work Ombudsman mandates.
- Partner with international payroll and legal teams to ensure data structures accurately capture multi-country entitlements, superannuation details, and localized employment statuses.
Cross-Functional Project Management
- Participate in cross-functional HR projects, partnering with HR Centers of Excellence (CoEs), Finance, IT, Legal, and Payroll to implement enterprise-wide initiatives.
- Support change management strategies for new program rollouts, minimizing operational disruption and ensuring smooth adoption.
Key Requirements & Qualifications:
- Experience: 4–6 years of progressive HR operations experience, with at least 2 years operating within a global, matrixed multi-national company.
- Localized Knowledge: Demonstrated experience applying the Fair Work Act, Modern Awards, and Australian leave frameworks.
- Technical Skills: Mastery of global enterprise HRIS platforms (e.g., UKG Pro Core, Workday, SAP SuccessFactors) and enterprise case management workflows (e.g., ServiceNow, Zendesk).
Essential soft skills for this position include:
- Stakeholder & Relationship Management: You must build trust and collaborate effectively across global HR Centers of Excellence (CoEs), legal, internal audit, and international payroll.
- Complex Problem-Solving & Judgment: The role acts as a senior escalation point, requiring the ability to evaluate nuanced situations, interpret differing regional policies, and make independent judgments.
- Empathy & Interpersonal Skills: Managing high-risk or sensitive cases and complex leave situations require emotional intelligence to support managers and employees with care.
- Clear & Tactful Communication: You will frequently interact with international managers and explain complex topics (like casual penalty rates or casual conversion rules). Clear and inclusive communication ensures these policies are applied consistently.
- Conflict Resolution: As a senior escalation point, you will occasionally need to de-escalate complicated employee issues and mediate disputes.
- Adaptability & Cultural Sensitivity: Operating within a multi-national workforce means adapting centralised shared services to localised regulatory frameworks—requiring an appreciation for different cultures and local labour law.
Company Overview:
UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.
UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected]
