Role Purpose
To provide quality domestic assistance support to aged care and National Disability Insurance Scheme (NDIS) customers, helping them to maintain independence while living in their own home.
Responsibilities
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Provide quality domestic assistance care to customers in accordance with Care Plans, the Lifebridge Domestic Support Manual and Lifebridge policies and procedures.
- Provide in-home services and supports to customer’s including: dusting, vacuuming, sweeping, mopping, cleaning indoor windows, washing dishes, meal preparation, changing bed linen, laundry, ironing, unescorted shopping, cleaning bathroom/toilets and inside fridges/cupboards.
- Monitor customers health and wellbeing, living conditions and circumstances and report any changes or concerns.
- Provide a high standard of customer service and establish and maintain effective working relations with customers and carers.
- Complete, update and maintain all relevant customer related information in the Customer Management System (CMS).
- Adhere to all Lifebridge policies, standard operating procedures, safe work practices and workplace health and safety requirements.
- Participate in work related training including completion of on-line modules, staff meetings, workshops, mandatory competency assessments and ongoing learning activities as required.
Knowledge and Skills
- Experience in cleaning services, aged care, disability services, or hospitality/accommodation services.
- Demonstrated understanding of person-centered, community based and/or home care services.
- Effective interpersonal and written/verbal communication skills and experience in customer service.
- Sound computer skills and ability to use smartphone technology and applications.
- Ability to work independently, remotely and with minimal supervision.
- Ownership of a personal mobile (smartphone).
- Current Drivers Licence and ownership of a roadworthy vehicle with comprehensive or third-party property vehicle insurance.
- Current NDIS Worker Check
- First Aid Certificate.
Please visit https://lifebridge.org.au/ for more information
