Australian-owned, Award-winning, and ASX-listed, Viva Leisure is Australia’s second-largest and fastest-growing operator of health and fitness experiences and facilities. Viva Leisure operates across all segments of health and fitness, and our range of offerings includes big-box health clubs, express gyms, high-intensity group training studios, Pilates, yoga, aquatics, women's-only facilities, personal training, and more.
Founded in 2004, some of our key brands are Club Lime, hiit republic, Zoo Fit, Plus Fitness, GroundUp, Club Pilates and World Gym. We currently have a footprint of over 300+ facilities across Australia and internationally, including both corporate-owned and franchised sites. Our head offices are in Canberra, ACT, and Sydney, NSW.
Viva Leisure has the mission of connecting health and wellness to as many people as possible through our range of awesome, affordable and accessible facilities. Our vision is to be the #1 in the industry for our employees, our shareholders, our franchisees, our communities, and of course our members.
This expression of interest offers an opportunity for anyone passionate about member service and looking to make a meaningful impact to join our National Member Assist team, based either at our Sydney HQ or a Viva Leisure location in WA. If this sounds like you, we would be excited to hear from you!
As a Member Assist Officer, you will play a crucial role in delivering exceptional, personalised service and a positive experience for all members across Viva Leisure brands. This role reports directly to our National Member Assist Manager.
Phone support:
- Answer inbound phone-based Viva Leisure member enquiries in relation to their gym membership; brands include Club Lime, Plus Fitness, hiit republic, GROUNDUP and Rebalance
- Respond to member general enquiries using established Member Assist routines and procedures
- Resolving and escalating member complaints in line with Member Assist procedures
- Outbound member contact to proactively share updates or follow up on account-based issues for all Viva Leisure members
Web support:
- Answer web-based Viva Leisure member enquiries
- Monitor and action enquiries from various web-based platforms such as live chats, emails and social media
Administrative support:
- Undertake general administrative duties to support the member assist team
- Provide support to club staff where required with membership queries or administrative tasks
- Customer Service and/or sales experience (highly valued)
- Experience in a phone-based call centre environment, with strong de-escalation skills (highly valued)
- MS Office experience including Excel and Word
- Experience working with Health Clubs, Aquatic, Fitness or Retail industry (highly valued)
- Excellent time management skills, attention to detail with a self-starting attitude
Viva are proud of being an Employer of Choice. Our values are Inclusion, One Team, Our Customers, Raise The Bar, Own It and Integrity.
We offer a range of benefits to our employees including free gym membership, office kitchens fully stocked with complimentary meals, drinks and snacks, paid parental leave, comprehensive options for flexible work including hybrid work and 9-day fortnights, and ongoing learning and development.
At Viva, we are many brands under one roof and the career opportunities are endless.
Viva is committed to building a diverse and inclusive culture where all backgrounds, perspectives, genders and identities are celebrated. We know we perform our best when we empower all to be themselves.
At Viva Leisure, our mission is simple: to connect health and wellness to as many people as possible through our awesome, affordable, and accessible facilities. Our vision is to be the number one in the industry, benefiting our members, shareholders, franchisees, communities, and employees alike.
As an Australian-owned and ASX-listed company, we offer a diverse range of health and fitness solutions, including big box health clubs, express gyms, high-intensity group training studios, pilates, yoga, aquatics, women's-only facilities, personal training, and more. Established in 2004, our key brands include Club Lime, Hiit Republic, Plus Fitness, GroundUp, and Rebalance. With over 300 facilities across Australia and internationally, including corporate-owned and franchised sites, we're proud to serve diverse communities.
In 2020, Viva Leisure acquired Chain Collective Group to expand our fitness franchise brand both domestically and internationally, establishing ourselves as a major franchisor in the Australian marketplace. In 2021, Chain Collective Group became the franchising wing of Viva Leisure, paving the way for the development and growth of multiple brands.
At Viva, we take pride in being an Employer of Choice. We offer a range of benefits to our employees, including free gym membership, paid parental leave, flexible work options, and ongoing learning and development opportunities. With countless career paths under one roof, the possibilities are endless.
Above all, Viva is committed to fostering a diverse and inclusive culture where every background, perspective, gender, and identity is celebrated. We believe in empowering everyone to be themselves, knowing that it's when we embrace our differences that we perform at our best. Join us on our journey to make health and wellness accessible to all!
ACKNOWLEDGEMENT
Viva Leisure acknowledges and pays respects to the Traditional Owners of Country throughout Australia, including Elders past and present. We are committed to protecting children, young, and vulnerable people from harm, and the successful candidate/s will be required to hold and maintain an appropriate clearance to work with Children. Please note that Viva reserves the right to pull the advert before the end date if a suitable applicant is found before the close date. Additionally, Viva is committed to building an inclusive culture where diverse backgrounds, perspectives, and identities are celebrated. We believe in empowering everyone to be themselves, as we know that it's when we embrace our differences that we perform at our best, enabling our future success.
Viva Leisure reserves the right to close this advertisement prior to the stated closing date should a suitable candidate be identified.
