- Contract - 6 month (with extension)
- Hybrid flexibility - work from home up to 5 days per fortnight
- Join a brand-new transformation environment shaping modern digital services
About the Role:
We’re looking for an experienced Service Designer to join a large-scale digital transformation program focused on delivering smarter, more user-centred services.
This role sits at the intersection of human-centred design and digital delivery, ensuring solutions are built around what users actually need—not just existing processes.
You’ll lead discovery, facilitate co-design, and stay embedded through delivery—helping teams deliver value early and iteratively in an agile environment.
Key Responsibilities
- Lead end-to-end discovery activities including workshops, co-design sessions, and user research
- Translate insights into journey maps, service blueprints, and opportunity areas
- Create backlog-ready user stories with clear, testable acceptance criteria
- Partner with product and delivery teams to define MVP scope and prioritisation
- Stay engaged through build and testing, iterating designs based on feedback
- Build strong stakeholder relationships and influence decisions using user insights
- Challenge legacy processes and help drive future-state service improvements
About You
- Proven experience in Service Design / Human-Centred Design
- Strong facilitation and stakeholder engagement skills
- Ability to translate research into clear, actionable delivery artefacts
- Experience working in agile delivery environments
- Strong communication skills with both technical and non-technical stakeholders
- Ability to balance user needs with platform constraints
Nice to have:
- Experience with SaaS platforms (e.g. ServiceNow or similar)
- Exposure to digital transformation programs
What’s on Offer
- Initial 6-month contract with strong extension potential
- Hybrid working model – 5 days in office per fortnight
- Opportunity to contribute to a high-impact transformation program
Apply Now Design better services that matter. Join a fast-evolving digital program, shape user experiences, and make a real impact.
