Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?
We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us!
The Opportunity
We're looking for an experienced Business Analyst on a Max-Term contract of 14 months to join our Consumer team and play a pivotal role in delivering strategic initiatives and business-critical projects.
Working across business and technology teams, you'll help shape solutions that improve customer experiences, streamline processes, and support the continued evolution of our systems and platforms. This role is ideal for a collaborative and commercially minded BA who thrives in complex environments and enjoys turning business challenges into practical solutions.
What you'll be doing
As a Business Analyst, you'll work closely with stakeholders across the organisation to understand business needs, define requirements, and support the successful delivery of initiatives from concept through to implementation.
Your responsibilities will include:
- Collaborating with stakeholders across Technology and business teams to gather, validate and prioritise business and technical requirements.
- Translating complex business problems and concepts into clear, actionable requirements and user stories.
- Facilitating workshops, interviews, walkthroughs and discovery sessions to identify business needs, pain points and opportunities.
- Working closely with architects, engineers, delivery teams and project managers to ensure solutions align with business objectives.
- Producing and maintaining high-quality business analysis artefacts and documentation.
- Documenting current-state (as-is) and future-state (to-be) processes.
- Driving continuous improvement by identifying process efficiencies and ensuring proposed solutions address business challenges.
- Supporting solution design, business readiness, testing and implementation activities.
- Managing stakeholder expectations and fostering strong relationships across business and technical teams.
- Contributing to project delivery and broader business transformation initiatives.
- Undertaking additional responsibilities as required to support business outcomes.
What you'll bring
We're looking for a confident and experienced Business Analyst who can operate at both strategic and operational levels while navigating complexity and change.
Essential experience and skills
- 5+ years' experience as a Business Analyst delivering technology and business transformation initiatives.
- Strong stakeholder engagement, facilitation and negotiation skills.
- Advanced business requirements elicitation, analysis and process documentation capability.
- Experience with user story mapping and persona-based requirements gathering.
- Strong understanding of Business Process Model and Notation (BPMN).
- Familiarity with BABOK frameworks, tools and techniques.
- Experience using AI-enabled tools to support business analysis activities.
- Demonstrated ability to build trust, influence decisions and collaborate effectively across business and technology teams.
- Excellent verbal and written communication skills.
- Strong analytical thinking, problem-solving and decision-making capabilities.
- Proven ability to manage competing priorities and work effectively in ambiguous environments.
- A passion for continuous improvement and delivering business value.
Highly desirable
- Experience within Telecommunications, Energy, Power, Gas or Electricity industries.
- Understanding of Telecommunications Business Support Systems (BSS).
- Experience working within large-scale enterprise or customer-facing environments.
- Exposure to Agile delivery methodologies and cross-functional product teams.
What We Offer
Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy:
- Diverse and dynamic teams with a supportive and inclusive culture.
- Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
- Flexible hours and a hybrid working environment
- Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers.
- Competitive leave options, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and 5 extra days of Vocus leave each year, plus more.
- Study assistance programs to excel your personal growth, learning and development.
- Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.
Working at Vocus is never just a job – it’s personal. We’re crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business.
We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people’s lives.
With us, you’ll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment.
About Us
As Australia’s specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities.
Ready to take the next step?
If you like the sound of this role and think you’d do a great job, but are worried you don’t tick every box, we encourage you to back yourself – we know that diverse groups are less-likely to apply for roles they’re not 100% qualified for, but just as likely to succeed at them!
We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability.
If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process.
