Are you switched-on, driven, with an eye for detail and a passion for wildlife? The Great
Ocean Road Wildlife Park is seeking a reliable, hands-on all-rounder to join our team. This is
a dynamic role in a beautiful setting that requires a mix of sharp administrative skills and
proactive customer service.
Core responsibilities
● Customer Service: Provide welcoming and efficient service to all visitors, handling
ticket sales and general guest inquiries.
● Administration: Manage the park’s email correspondence, tour bookings and group
arrivals.
● Shop operations: Lead daily shop flow, from POS management and ticket sales to
merchandising. Be responsible for efficient opening and closing procedures and
ensure the shop and surrounding areas are well-presented at all times.
● Ordering & stock: Research suppliers, source merchandise, place orders, and keep
track of stock to ensure we never run low on essentials.
● Animal encounters: Run scheduled animal encounters (training provided).
About you
● Independent: You see what needs to be done.
● Organised: You have a natural "eye for detail" and enjoy setting up or following
systems that keep a business running like clockwork.
● Communication: Excellent written and spoken English is essential for professional
emails and guest interaction.
● Comfortable with technology: Confident using MS Office and capable of learning our
booking and sales software.
● Local and reliable: You are a local resident with your own transportation, looking for a
long-term, permanent role.
Requirements
● Full working rights in Australia are essential (this role is not open to WHV holders).
● Previous experience in customer service, administration, or sales is necessary.
● Experience in the wildlife or tourism industry is desirable.
● Ability to work weekends.
● Minimum of 2 references.
Full training on our specific systems and animal encounters will be provided.
If you are a mature and hardworking individual who wants to play a key part in the growth ofcour park, we would love to hear from you.
Please send your resume and a brief cover letter to [email protected].
Work Location: In person
