- No two days are the same—you'll be exposed to a wide variety of facilities and maintenance activities.
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Your work has a visible impact, helping keep a large, complex university campus operating safely and efficiently.
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You'll build valuable experience across facilities operations, maintenance coordination and contractor management
Be Challenged and Imagine with us
Every day, thousands of students, staff and visitors rely on our facilities to learn, work and collaborate. Behind the scenes, our Facilities Management team ensures our campuses operate safely, efficiently and with minimal disruption.
As a Facilities Operations Officer, you'll be at the centre of these operations. You'll coordinate and triage a high volume of maintenance and facilities requests, ensuring work is accurately prioritised and directed to the right people. From urgent repairs to planned maintenance, you'll play a key role in helping the team deliver responsive, high-quality facilities services across the University.
This is an ideal opportunity for someone who enjoys variety, thrives in a busy environment and takes pride in solving problems before they become bigger issues. You'll work alongside experienced facilities professionals in a collaborative team where you'll continually build your knowledge of facilities operations and maintenance management.
The Role
You'll support the day-to-day operations of the Facilities Management team by:
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Triaging and coordinating maintenance and facilities requests using Maximo and ServiceNow
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Ensuring work orders contain accurate information and are assigned to the appropriate team or contractor
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Monitoring work queues and following up outstanding requests to support timely service delivery
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Liaising with staff, students, contractors and stakeholders to provide updates and resolve routine enquiries
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Assisting with contractor coordination, purchasing, invoicing, records management and operational reporting
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Contributing to process improvements that enhance service delivery and operational efficiency.
About you
This role is for you if you have:
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Experience working in facilities, maintenance, asset management or a similar operational environment within a large organisation
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Excellent organisational skills and a strong eye for detail
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Confidence to use your initiative, think critically and solve problems
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Outstanding customer service and communication skills
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The ability to manage competing priorities in a fast-paced environment
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Experience using maintenance management systems such as Maximo (or similar), along with sound computer skills including Microsoft Excel.
Please note: Due to the operational requirements of the role, flexibility to work during part of the University's Christmas concessional period is required. This role is primarily campus-based to support the operational needs of the team.
This fixed term role is full time/ at a HEW 5 Higher Education Worker Level and is located at Callaghan Campus.
About our University
The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a world-leading University for our regions and creating a better future for our regions and the globe. Underpinned by this vision and our values of excellence, equity, engagement and sustainability, the University of Newcastle’s Looking Ahead Strategic Plan 2030 outlines the University’s commitment to delivering an exceptional student experience and serving our communities.
For more information click here – Our University.
What we offer
In addition to working for a university that is breaking boundaries, discovering new ways of thinking and cementing a place as a global leader, we offer a range of benefits to our employees to ensure you balance your commitments, stay healthy and work effectively.
These include:
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An FTE equivalent remuneration of $80972 - $93,929+ superannuation and excellent employment conditions in line with University of Newcastle professional staff conditions.
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35 hour week
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17% super and salary packaging
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Additional University Holiday days, generous personal leave and parental leave, annual leave loading and additional purchased leave scheme
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Discounts in private health insurance, gym memberships, software, travel and more
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Wellbeing programs
Your next steps
Please visit here for a guide on how to apply for a role.
If viewing this on a job board other than the University's please click ‘Apply’ to reach the University's website, where a copy of the Position Description can be accessed. Please download a copy before commencing your application.
Your application must include:
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Your resume
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A cover letter outlining your motivation to apply for this opportunity
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A statement addressing the Essential Criteria listed in the job description demonstrating your qualifications and experience with examples.
To ensure that your application receives full consideration, it's important to structure and address the selection criteria outlined in the application process. This helps us better understand your experience and suitability for the role. We appreciate your attention to this matter and look forward to reviewing your application.
Please upload your Cover Letter and response to the requested Criteria as one PDF document.
Your Cover Letter and Response to the Essential Criteria should not exceed 4 pages (approximately 2,000 words).
Applications for this position will only be accepted from those with Australian residency or a valid work permit. We are unable to offer visa sponsorship for this role.
For specific position enquiries, please contact Kylie Parker, Operations Support Team Leader (02) 4913 8039 email [email protected]
Having Difficulties? Please reach out to us: [email protected]
Closing date: Sunday 19th July 2026 @ 11:59pm AEST
Our assessment process
Typically, candidates that progress beyond the shortlist stage can expect to undertake the following (minimum) assessment activities as part of the recruitment process:
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Interview (an ‘in person’ interview will be conducted as part of the process)
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Referee checks
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Pre-employment checks as appropriate to the role
Our University is committed to creating a safe, respectful, and inclusive environment for every member of our community. This commitment is central to our values and our efforts to build a diverse workforce where everyone can thrive.
As part of this, and in alignment with the National Higher Education Code to Prevent and Respond to Gender-Based Violence 2025, from 1 January 2026, the University will also consider gender-based violence risk factors as part of our recruitment processes.
The completion and return of the University’s Gender-based Violence Declaration Form will form part of the pre-employment checks for this position and any offer of employment will be conditional upon review by the University.
Our adherence to the Code is about more than compliance—it’s about living our values. Together, we can ensure our University remains a place where respect, safety, and inclusion are non-negotiable.
We are excited to be Looking Ahead with you
We value diversity and strive to ensure that our recruitment processes are equitable, inclusive, and barrier-free. If you require an alternative pathway to view the Position Description or to submit an application, please reach out to [email protected].
We also seek to provide a fair chance to all applicants by providing reasonable adjustments where required during the assessment and interview phases of the recruitment process.
We provide opportunities for all people regardless of their background and experience, and this philosophy is reflected across all that we do.
The University of Newcastle is an equal opportunity employer committed to equity, diversity, and social inclusion. Women and Aboriginal and Torres Strait Islander candidates are particularly encouraged to apply.
