About Us
North Street Store (NSS) is a corner takeaway food store built for all-day, everyday use.
We started North Street 8 years ago with a simple mission: to shape a world where people eat better. We're deeply passionate about food and hospitality, and we exist to share that passion with our local community through thoughtful food, genuine service, and consistency you can rely on.
We serve hot and cold food for breakfast, lunch, and dinner at takeaway prices. The food is fresh, lovely, seasonal, and affordable. Everyone is here to serve the customer, and as Assistant Manager, you set the standard for what that looks like.
The Role
This is a hands-on leadership position. You will be on the floor, in the middle of it, every shift — on the coffee machine, behind the counter, in the kitchen, and in every customer interaction. This is not an office job. You lead by example and hold the team to a high standard.
We're looking for someone who genuinely loves looking after customers, takes pride in turning a difficult moment into a great one, and understands that how a customer feels when they leave matters just as much as the food or coffee they received.
What You'll Be Responsible For
People & Recruiting
Supporting the hiring and onboarding of new team members
Training and mentoring the team across coffee, food, service, and retail
Holding yourself and others to a high standard — with respect and clarity
Building a team culture that is positive, accountable, and drama-free
Operations
Opening and closing shifts with full ownership
Stock control, ordering, and supplier management
Upholding standards across service, food, cleanliness, and coffee every shift
Continuously working with the team to improve the store, our customer service/experience, and our training
Coffee & Food Quality
Customer Experience
Leading from the front — fast, warm, and genuine
Handling complaints and difficult moments with confidence and good judgement
Coaching the team to deliver the same standard of care consistently
Barista Skills — Beneficial but Not Essential
Coffee is central to what we do, so any experience on the machine is a real bonus. If you're already comfortable dialling in, texturing milk, and working efficiently during busy service, great — but if not, we're happy to develop the right person.
How You Show Up
You care about people and enjoy looking after customers
You bring a positive, calm energy to the team
You hold people accountable with respect and clarity, not frustration or avoidance
You listen to understand, and use that to teach others and improve our store and our customer experience
You don't get involved in workplace gossip — and you don't tolerate it in others
If something's not working, you raise it early and constructively
You notice what needs doing and take initiative without being asked
You're reliable, accountable, and take genuine pride in your work
You understand this is a floor-based role and you're energised by that
If you're ready to step into a real leadership role, hold a high standard, and help shape a team and culture you're proud of, we'd love to hear from you.
