Service Delivery Administrator (NDIS)
Location: Townsville, QLD
Employment Type: Permanent Full-Time
Make a Difference Every Day
At abbaCare, we believe in Independence, Hope & Laughter.
We are a growing community services provider supporting people living with disability and mental illness to live more independently, achieve their goals and have greater choice and control over their lives.
As we continue to grow across Northern Queensland and beyond, we're looking for a Service Delivery Administrator to join our Townsville team.
This is more than an administration role. You'll be an important part of the team behind the scenes, helping our Service Delivery team operate smoothly and ensuring participants, families, support workers and stakeholders receive a professional and positive experience.
If you're organised, proactive, approachable and enjoy being the person who keeps things moving, we'd love to hear from you.
Why You'll Love Working at abbaCare
- Permanent full-time position with a growing organisation
- Meaningful work where your contribution directly supports people living with disability
- Supportive and collaborative team that values your ideas and initiative
- Professional development and opportunities to grow with the organisation
- A values-driven workplace built around Independence, Hope & Laughter
- A varied role where no two days are exactly the same
About the Role
As our Service Delivery Administrator, you'll provide high-quality administration, reception and operational support to our Service Delivery team.
You'll work closely with participants, families, support workers and internal teams, helping ensure our services are organised, responsive and compliant.
You'll be someone who takes pride in getting the details right, communicates confidently with a wide range of people and can stay calm and organised when priorities change.
What You'll Be Doing
Administration & Reception
- Provide a welcoming, professional first point of contact for participants, families, visitors and stakeholders
- Answer and direct incoming calls and enquiries
- Coordinate day-to-day office administration and reception activities
- Maintain accurate records, documentation and filing systems
- Handle confidential and sensitive information appropriately
- Assist with general office coordination and housekeeping
- Provide administrative support across the organisation, including corporate support when required
Service Delivery Support
- Attend daily Service Delivery meetings and provide administrative support
- Assist the team with documentation, compliance and record-keeping requirements
- Support the coordination and administration of service delivery activities
- Assist with maintaining accurate participant and operational information
- Participate in a rotating roster for on-call support
- Contribute to a safe, inclusive and compliant workplace
- Work in accordance with NDIS requirements, safeguarding principles and organisational policies
About You
We're looking for someone who is organised, dependable and people-focused.
You don't need to know everything on day one. What's important is that you're proactive, willing to learn and take pride in providing high-quality support.
Essential
- At least 2 years' experience in administration, reception, office support or a similar role
- Excellent organisation and time management skills
- Strong attention to detail and accuracy
- Excellent communication and customer service skills
- Ability to manage competing priorities and work to deadlines
- Confidence working independently while contributing positively to a team
- Proficiency in Microsoft Office
- Strong problem-solving skills and initiative
- Positive, adaptable and professional approach
Desirable
Experience in any of the following will be highly regarded:
- Disability or community services
- Health or allied health
- NDIS-funded services
- Client management or rostering systems, including FlowLogic or similar platforms
- NDIS compliance, safeguarding and participant support
- Supporting services involving participants with complex care needs
Compliance Requirements
To work with abbaCare, you will be required to hold or obtain:
- Current Queensland Driver Licence
- NDIS Worker Screening Check (Yellow Card)
- Queensland Working with Children Check (Blue Card)
- NDIS Worker Orientation Module
- Current First Aid and CPR Certificate
Why abbaCare?
At abbaCare, people are at the heart of what we do.
We're building a workplace where our team members feel supported, valued and empowered to do meaningful work. You'll join a team that understands the difference great service can make—not only for our participants, but for their families and the wider community.
If you're looking for a role where your organisational skills can have a genuine impact on people's lives, this could be the opportunity you've been looking for.
Ready to Make a Difference?
If you're an organised and motivated administrator who wants to be part of a growing, purpose-driven organisation, we'd love to hear from you.
Apply today and join abbaCare in promoting Independence, Hope & Laughter.
Pay: $71,570.72 per year
Work Location: In person
