Y ou will own and run mobile and web as a unified product system, ensuring clear product ownership, strong technical alignment, and consistent delivery across all customer-facing digital experiences. You’ll also alignment between product intent, engineering execution, and customer outcomes across sales and service.
Telstra Digital is Telstra’s e-commerce and digital customer service channel for consumer and small business customers, supporting millions every week across platforms like Telstra.com.au and the MyTelstra app. We also manage Telstra Plus, our loyalty program with over 6 million members .
Our team of more than 400 people, based in Australia and India, includes content strategists, engineers, product owners, designers, CX specialists, writers, analysts, accessibility experts, as well as commercial and operations staff. Our responsibilities extend to messaging platforms used by our call centres and the ongoing development of AI-powered chat solutions. We also have a number of whole-of-company responsibilities such as accessibility and our websites which serve all customers and stakeholders.
The role sits within our Digital Customer Success space and leads the teams responsible for building and running mobile and web experiences. You will be accountable for what is built and how it is delivered, working in lockstep with engineering leadership who are accountable for how it is engineered and scaled.
In this role, you’ll have accountability for:
Product Ownership & Management (Primary)
Technical Understanding & Engineering Partnership
