Retail Manager – Domino’s Pizza Sutherland
Business: Domino’s Pizza Sutherland
Address: 55B Eton Street, Sutherland NSW 2232
Employment Type: Full-time, Ongoing
Salary: AUD $75,000 – $85,000 per annum plus superannuation
About the Business
Domino’s Pizza Sutherland operates as a fast-paced, customer-focused quick service restaurant within the Domino’s Australia network. The store provides high-volume takeaway, delivery, and in-store customer services while maintaining compliance with Domino’s national operational systems, food safety standards, and franchise requirements. The business is committed to delivering exceptional customer experiences through operational excellence, efficient service delivery, strong team leadership, and consistent adherence to Domino’s brand standards.
Serving the Sutherland Shire community and surrounding areas, Domino’s Pizza Sutherland operates in a dynamic and high-volume environment that requires effective operational management, workforce coordination, inventory control, and customer service leadership to ensure ongoing business success.
Position Overview
The Retail Manager is responsible for the end-to-end management of Domino’s Pizza Sutherland's daily operations, ensuring efficient store performance, strong financial outcomes, exceptional customer service, and effective team leadership. The role requires hands-on operational involvement within a fast-paced quick service restaurant environment and accountability for workforce management, compliance, inventory control, and operational excellence in accordance with Domino’s Australia policies and procedures.
This is a senior operational role suited to an experienced retail or hospitality professional who thrives in a structured, performance-driven environment and possesses strong leadership and organisational capabilities.
Key Responsibilities
Store Operations & Performance
- Plan, coordinate, and manage daily store operations to achieve sales, productivity, and customer service targets.
- Ensure compliance with Domino's operational procedures, food safety requirements, workplace health and safety obligations, and franchise standards.
- Monitor key operational performance indicators including labour costs, food costs, wastage levels, sales performance, and profitability.
- Coordinate workflow during peak trading periods to maintain service efficiency and customer satisfaction.
- Identify opportunities to improve operational processes and service delivery standards.
People Leadership & Team Management
- Recruit, train, roster, supervise, and motivate store employees including shift supervisors, pizza makers, customer service staff, and delivery drivers.
- Provide ongoing coaching, performance management, and skills development consistent with Domino's training systems and operational expectations.
- Foster a positive and collaborative workplace culture that promotes accountability, teamwork, and operational excellence.
- Monitor employee performance and ensure adequate staffing levels are maintained throughout trading hours.
- Promote compliance with workplace policies and ensure adherence to employment obligations.
Customer Experience & Brand Standards
- Oversee customer service delivery across takeaway, delivery, and in-store service channels.
- Resolve customer complaints and service issues promptly and professionally to maintain customer satisfaction and brand reputation.
- Maintain high standards of store presentation, cleanliness, and food quality at all times.
- Ensure all products are prepared and delivered in accordance with Domino's quality and service standards.
- Support the implementation of customer service initiatives aimed at enhancing the overall customer experience.
Stock Management & Cost Control
- Manage inventory levels, supplier orders, stock deliveries, and stock rotation procedures.
- Conduct regular stocktakes and monitor food cost variances, wastage levels, and inventory usage.
- Implement effective cost control measures to support profitability objectives.
- Ensure store equipment, POS systems, and operational assets are maintained and functioning efficiently.
- Coordinate with suppliers and internal support teams regarding operational requirements when necessary.
Compliance & Administration
- Ensure compliance with Fair Work obligations, food safety legislation, workplace health and safety requirements, and Domino's internal compliance policies.
- Prepare operational reports, sales summaries, labour reports, and performance documentation as required.
- Maintain accurate records relating to staffing, inventory management, and operational performance.
- Implement and monitor company policies, procedures, and operational guidelines across all aspects of store management.
- Support ongoing compliance audits and operational assessments where required.
Skills & Experience
Essential Requirements
- Proven experience in retail or hospitality management within a fast-paced operational environment.
- Demonstrated leadership capability with experience managing teams, employee rostering, and operational workflows.
- Strong understanding of inventory management, cost control principles, and retail performance management.
- Excellent organisational, communication, and problem-solving skills.
- Ability to work effectively under pressure while maintaining high service standards.
- Flexibility to work evenings, weekends, and public holidays as required by operational needs.
- Preference will be given to suitably qualified Australian Citizens and Permanent Residents.
Preferred Qualifications
- AQF associate degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2); or
- At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances, relevant experience and/or on-the-job training may be required in addition to formal qualifications.
- Current Food Safety Certification or willingness to obtain.
- Previous experience within quick service restaurant (QSR), franchised food retail, or hospitality operations will be highly regarded.
- Experience using point-of-sale systems, workforce management tools, and inventory management systems is desirable.
Work Environment
The Retail Manager role is highly operational and requires active participation on the shop floor alongside store employees. The position demands excellent time management skills, resilience under pressure, strong leadership capabilities, and the ability to manage multiple operational priorities simultaneously within a high-volume service environment. The successful candidate will be expected to lead by example, maintain operational excellence, and contribute positively to the ongoing success of Domino's Pizza Sutherland.
Pay: $75,000.00 – $85,000.00 per year
Work Location: In person
