Full-Time Mon-Fri- Launceston
Role Purpose
As the first point of contact for our customers and the community, this role plays a key part in delivering exceptional customer service and administrative support. You will provide information, ticketing services, and operational assistance to support both our passengers and drivers, ensuring a safe, efficient, and positive public transport experience.
Key Responsibilities
In this role, you will:
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Deliver high-quality customer service to passengers across Kinetic Tasmania services
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Provide accurate information and guidance on ticketing products and the public transport network
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Support both drivers and passengers to create a safe, comfortable, and enjoyable journey
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Manage reservations and ticket sales efficiently and accurately
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Ensure the transit centre operates during required hours and is securely closed at the end of each shift
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Coordinate luggage handling, ensuring items are correctly tagged and loaded onto the appropriate services
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Maintain strict cash-handling procedures, including float management and end-of-shift reconciliation
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Process refunds promptly, within designated timeframes
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Respond to phone and email enquiries in a professional, timely, and courteous manner
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Maintain a professional presentation in line with Kinetic’s uniform and grooming standards
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Ensure all customer areas are clean, sanitised, and presented to a high standard at all times
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Comply with all company policies, procedures, and approval processes
Additional Responsibilities
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Provide phone support coverage for team members during breaks
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Assist with administrative tasks such as preparing ticketing bundles and destination tags
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Report all incidents and adhere to workplace health and safety requirements
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Maintain a clean and organised workstation
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Undertake additional duties as required to support the team and business operations
About You
To be successful in this role, you will bring:
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A strong commitment to customer service excellence
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Excellent communication and interpersonal skills
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The ability to manage multiple tasks in a fast-paced environment
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High attention to detail and accuracy
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A professional and reliable approach to work
Qualifications & Experience
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High School Certificate (or equivalent)
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Previous call centre experience (desirable)
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3+ years’ experience in customer service or reservations (desirable)
Why Join Kinetic?
At Kinetic, we are committed to connecting communities and delivering safe, reliable, and sustainable transport. You’ll be part of a supportive team that values professionalism, customer focus, and continuous improvement.
If you love working with people and want to be part of a team that keeps Launceston moving, apply today!
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