- Manage childcare accounts, CCS queries and overdue payments
- Fast-paced Support Office role with strong career growth opportunities
- Ideal for candidates with childcare, accounts or debt recovery experience
Little Zak's Academy is privately owned and family run. Our aim is to provide early childhood care and education in a safe, welcoming, adopting and nurturing environment.
Our staff are dedicated professionals who value the importance of maintaining an optimum level of care and education for all children. We select our staff based on knowledge and values, vision for children and learning, and commitment to families.
Due to continued growth, we are looking for an experienced
Customer Care & Accounts Officer to join our Support Office team in Ryde. This is a
full-time, office-based role, Monday to Friday.
This role has a strong focus on
childcare accounts,
Child Care Subsidy (CCS),
payment follow-up and
debt management.
This position is ideal for someone who is confident managing
overdue accounts, handling
difficult conversations professionally, and supporting families with billing and CCS enquiries.
What this role actually looks like
As the Customer Care & Accounts Officer, you will support families and centres with childcare accounts, CCS processing, account enquiries and payment resolution.
You will:
- Manage overdue childcare accounts and payment recovery
- Contact families regarding outstanding balances and payment arrangements
- Support families with CCS enquiries and account-related issues
- Monitor billing, payments and account reconciliation
- Liaise with centres and internal teams to resolve account concerns
- Maintain accurate records and documentation across systems
- Deliver professional, empathetic and solutions-focused customer service
- Ensure compliance with company policies and childcare regulations
Why people step into roles like this
- Competitive salary package
- Up to 50% childcare discount
- Wellbeing Day each year (available after 12 months of service)
- $50 monthly wellness allowance
- $1,000 referral bonus
- EAP (Sonder) for confidential wellbeing support
- Supportive and high-performing team environment
- Career progression opportunities within a growing organisation
About you
We are looking for someone who is
organised, confident and experienced in managing customer accounts within a fast-paced environment.
You will have:
- Experience in childcare administration, accounts or debt recovery
- Strong understanding of CCS and childcare billing processes
- Confidence managing difficult conversations professionally
- Excellent communication and customer service skills
- High attention to detail and strong organisational skills
- Ability to manage competing priorities and meet deadlines
- Experience using childcare management systems is highly regarded
Little Zak's Child Safety Commitment
Little Zak’s Academy is a Child Safe Organisation. We prioritise the safety, wellbeing, and rights of all children and maintain a strong culture of child safety across our services. As part of our commitment, we have a
rigorous recruitment and screening process in place, including comprehensive reference checks, Police checks and child-safe employment checks.
By applying for a role with Little Zak’s Academy, you acknowledge and agree to
undergo all required child safety checks as part of our employment process.
We are an equal opportunity workplace where diversity is embraced. We foster a culture that supports inclusion and we encourage all qualified candidates to apply.
Do not miss out on this great opportunity! If you are open to a conversation, apply or reach out directly. Happy to chat before anything formal. Please click ‘APPLY NOW’ or call 0485 982 484 for more information.
