When you join MercyCare, you become part of something bigger than a job. You join a community of people who show up for Western Australians at the moments that matter most - from early learning and disability support, to family, community and aged care services. We live by our values of respect, integrity, compassion, justice, excellence and courage, and we are committed to safeguarding and protecting children, young people and vulnerable people in our community.
About the role
Based at our Mirrabooka office, this permanent full-time position plays a vital role within our Intensive Family Support Service, working alongside families who are currently engaged with the Department of Communities within the Mirrabooka and Joondalup regions.
You will build trusted relationships with families, undertake comprehensive assessments, develop tailored support plans, and provide intensive case management to help families achieve greater stability and wellbeing. Through a trauma-informed and strengths-based approach, you will empower families to navigate complex systems, access services, strengthen protective factors, and work towards their safety goals with the Department of Communities.
This role offers a diverse mix of direct client work, advocacy, stakeholder engagement, community collaboration, and case coordination. You will work closely with internal and external service providers to ensure families receive the support they need and maintain a positive working partnership with the Department of Communities to support with contributing to positive long-term outcomes for children, young people and their families.
About you
You are a compassionate and resilient practitioner who enjoys building meaningful relationships and supporting people through complex challenges. You bring a person-centred approach, strong professional judgement, and the ability to balance autonomy with collaboration.
In addition, you will also possess:
- A relevant Bachelor's degree in Social Work, Psychology, Community Services or a related discipline (preferred)
- Experience delivering case management and evidence-based interventions within community services, family support, health, or related sectors
- Strong understanding of trauma-informed, strengths-based and culturally responsive practice
- Excellent communication, relationship-building and stakeholder engagement skills
- The ability to manage competing priorities, maintain accurate records and work both independently and within a team
- Current Driver's Licence
- Working With Children Check (WWCC)
- National Police Clearance (obtained within the last six months)
About the benefits
You'll become part of an inclusive, diverse, and welcoming Western Australian organisation passionately committed to making a meaningful impact in the local community. Our MercyCare Promise is focused on ensuring our people are connected and empowered to make a positive difference in the heart of our communities.
As a valued team member, you’ll also enjoy access to:
- Not for profit Salary Packaging options up to $18,000!
- 5 weeks annual leave and 3 weeks personal leave per year
- Childcare discounts for your little ones
- Options to purchase additional leave
- Career Pathways, Professional Development and Training
- Comprehensive Wellbeing Program including discounted health insurance and free flu vaccinations
How To Apply
Click "Apply Now" to visit our website and share your application. The easiest way to apply is upload your CV and our system will prepopulate your application details for you!
Applications close on 5 July, 2026, but don't wait—apply early, as the recruitment process may begin before the closing date.
Please note all applications must be received via the online portal to be considered.
Mercy Care values individuality. If you experience neurodiversity or live with a disability and would like support or accommodations to fully participate in our recruitment process, reach out to us at [email protected] we would love to hear from you.
When life needs care, we are there
As a leading Western Australian "for purpose" organisation with a 175-year history, our story continues through the care and services provided by our teams. We support all Western Australians people throughout life’s journey and invest in creating a values-driven workplace where you can belong, grow and thrive.
We encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, and diverse ages, cultures, faiths, abilities, genders and sexualities.
