Job Description:
DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology
At DXC Technology, we help some of Australia's largest organisations modernise, operate, and secure their critical technology environments. We are seeking an experienced Service Delivery Manager to lead the delivery of managed services for a key government customer.
This is an opportunity to take ownership of a large, complex service environment where customer outcomes, operational excellence, and continual improvement are critical to success.
As the Service Delivery Manager, you will be responsible for ensuring high-quality service delivery, leading operational governance, driving service improvements, and building trusted relationships with senior customer stakeholders.
The Service Delivery Manager is the primary operational leader responsible for delivering contracted services and ensuring customer expectations are met or exceeded.
You will work closely with technical teams, delivery leaders, project managers, vendors, and customer stakeholders to maintain service stability, manage risk, resolve complex issues, and drive continuous improvement.
This role requires a strong blend of operational leadership, customer engagement, commercial awareness, and service management expertise.
Service Delivery Leadership
Governance and Risk Management
Major Incident Management
Leadership and Team Development
To be successful in this role, you will bring:
Significant experience in Service Delivery, IT Operations, Managed Services, or Technology Leadership roles.
Desired Skills and Qualifications
Relevant tertiary qualifications in Information Technology, Business, Engineering, or a related discipline.
At DXC, you'll have the opportunity to work on nationally significant customer environments, collaborate with talented professionals, and contribute to services that make a real difference to the communities we support.
If you're a customer-focused service delivery leader who thrives in complex environments and is passionate about driving operational excellence, we'd love to hear from you.
Trust, Transform & Thrive with a company whose mission is to lead our clients on their digital transformation journey. DXC Technology is recognized globally as a force multiplier, enabling clients to seize the opportunities presented by today's rapidly changing technologies.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.
