- Free access to YMCA gyms & pools across Victoria!
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Regular rostered working hours on a flexible schedule
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On the job training alongside experienced colleagues
The opportunity
Would you like a fun, flexible and impactful fast-paced role with a great team supporting you? An opportunity has presented itself within the Kingswim Customer Care & Centre Support team, located within our Head Office in Mornington.
When you join the Customer Care & Centre Support team at Kingswim, you’ll get on-the-job training and support, and have access to regular working hours in a casual or part-time role. You’ll play a vital role in ongoing communication and customer service to 16 Kingswim centres and their families, assisting with all customer enquiries across multiple platforms including inbound and outbound calls, emails and online chat.
We’re looking for engaging, friendly and enthusiastic customer-focussed people to join this inclusive, enjoyable and vibrant work environment! We are currently hiring for casual team members. Please note that this is a non-customer facing role, and junior rates apply for successful candidates from 16-19 years of age, as per the Fitness Industry Award. Full time work can also be discussed with suitable applicants.
About you
You’re fun and energetic with outstanding customer service and communication skills and a genuine interest in helping our swimmers and their families. You also enjoy being part of a friendly team that’s dedicated to building a thriving community! You will have excellent computer and data entry skills, and a willingness to learn our internal database and telephone system with guidance and training.
In return, Kingswim offers you flexible shifts, leadership development opportunities, a supportive environment, free parking onsite, and Fitness Industry Award rates. The adult casual rate for this role is $41.31 plus super.
Availability requirements:
Our Customer Care & Centre Support team operates from 8am to 7pm weekdays, and 8am to 2pm weekends.
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You’ll be flexible to work a rotating roster with both mornings and afternoons/evenings during the week (some shifts ending at 7pm)
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You'll be available to work a rotational weekend roster
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Further details surrounding rostering and availability will be discussed with shortlisted applicants
Child Safety & Inclusion
Kingswim and YMCA Victoria are committed to child safety and the wellbeing of children and young people. All applicants are required to undergo reference checks, a Working With Children Check, Criminal History Check, and completion of a Medical Declaration form prior to commencement.
Kingswim are proud to be a 2026 Circle Back Initiative Employer, we commit to respond to every applicant.
