About the Role
We are seeking a Customer Service Engineer (Level 1 IT Support / Field Service Technician) to join our growing field operations team.
This role involves on-site IT support, troubleshooting, installations, and maintenance of hardware, software, and networking equipment across client sites in ACT and regional NSW.
You will work across a variety of environments including retail, banking, healthcare, and commercial sites, supporting critical IT systems such as POS terminals, kiosks, PCs, and network devices.
Full training will be provided on client-specific systems and equipment.
Key Responsibilities
- Provide Level 1 IT support for desktops, laptops, POS systems, kiosks, and peripherals
- Perform on-site troubleshooting, diagnosis, and resolution of technical issues
- Complete installations, upgrades, relocations, and decommissioning of IT equipment
- Support basic networking tasks including connectivity, cabling, and device setup
- Accurately document service activities, fault resolution, and parts usage in ticketing systems
- Communicate effectively with clients and internal teams
- Participate in after-hours, weekend, and on-call rosters as required
About You
- Previous experience in IT Support, Field Service Technician, or Help Desk (Level 1) role
- Strong knowledge of Windows OS, hardware troubleshooting, and basic networking
- Ability to work independently across multiple client sites
- Strong problem-solving and customer service skills
- Comfortable working in a field-based, mobile role
- Valid Australian Driver’s Licence (essential)
- Willingness to travel across ACT and regional NSW
- Willingness to work on Weekends, afterhours as and when required
Highly Desirable (Not Essential)
- Experience supporting POS systems, kiosks, ATMs, or retail IT equipment
- IT certifications such as CompTIA A+, Network+, Microsoft certifications
- White Card (Construction Induction)
- Asbestos Awareness / Silica Safety training
- Experience in retail, banking, healthcare, or field service environments
What We Offer
- Role with stable hours and job security
- Company vehicle provided for all work travel or travel reimbursement if using own car
- Hands-on field experience with a wide range of IT systems
- Paid allowances for after-hours, standby, and emergency call-outs
- On-the-job training and ongoing technical development
- Opportunity to grow within a fast-expanding IT services company
How to Apply
Click Apply Now and submit your CV along with a brief cover letter outlining your IT support or field service experience.
Pay: $50,000.00 – $65,000.00 per year
Application Question(s):
- Are you willing to work after hours, weekends and or on emergency requests when rostered or needed?
- Are you familiar with retail IT systems, POS devices, and network hardware?
Experience:
- Field based IT support or hardware repairs: 1 year (Required)
Licence/Certification:
- Full Driver Licence (Preferred)
Work Authorisation:
Location:
Willingness to travel:
Work Location: On the road
