Located 20km west of Sydney on Dharug country, with a population of over 245,000 residents, Cumberland City Council is the fourth most populous Local Government Area in Greater Sydney. Cumberland boasts one of the most diverse communities in Australia, with people from many different backgrounds and cultures living alongside one another.
Our people are focused on driving community outcomes, programs and services to innovate, inspire and deliver change for the community we represent and has worked hard to fulfil its community’s vision for Cumberland as a place where anyone can feel welcome, belong and succeed.
The Information Services team is committed to providing high quality service to all stakeholders who include our Community, our Executive, the Leadership Group and all Council staff. The team provides timely and accurate advice, and utilises better practice methods and procedures and continuous improvement methodologies while developing new and innovative solutions to problems in a consultative and customer focused manner.
We have an opportunity for a motivated professional who will be responsible for managing the technical and functional operation, maintenance and support of Council’s business systems (principally, but not limited to, TechnologyOne's product suite) and support service desk staff to deliver high quality incident and change resolution services. Your tasks will include maintenance of application parameters along with providing assistance and support to users so that they may effectively utilise business application systems in support of their duties.
Reporting to the Senior Coordinator Information Systems, this role is responsible for complex system analysis, problem resolution, user support and maintenance, along with development and enhancements of Council’s major application systems. The position will also undertake special projects and provide input through the Executive Manager Customer Experience and Technology into policy development.
The successful applicant will require:
- Tertiary qualifications in Information Technology, or recognised industry qualifications, or relevant experience supporting applications in a service orientated business
- Highly developed interpersonal and communication skills including the ability to communicate with staff effectively across all organisational levels and roles
- Expert knowledge of the TechnologyOne suite including — Property and Rating, EAM, Finance, ECM, HR/Payroll, Performance Planning, Enterprise Cash Receipting, Intramaps and eServices
- Expert knowledge in the relationship and associations between the various modules within the TechnologyOne suite
- Demonstrated experience of software applications support in an ITIL style framework
- Knowledge and experience in providing information and communication technology (ICT) problem and request resolution services to clients
- High level oral and written communication skills to develop documentation for system enhancements and training manuals, along with the ability to interact effectively with people
- Strong work ethic with the ability to work under pressure, set priorities, plan and organise workloads and investigate and solve problems with minimal supervision and good attention to detail
- Ability to work as an effective team member and establish and maintain business relationships with internal staff and external service providers
- Ability and enthusiasm to provide high quality customer service to develop and follow standardised processes to ensure quality outcomes
- Excellent organisational skills with a focus on quality and innovation
- Valid Working with Children Check
- Class C drivers licence
Download the position description here for more information.
About this role:
- Permanent, full-time position
- 70 hour fortnight
- Access to Council's 9 day fortnight Accrued Day Off (ADO)
- Located at Council's Merrylands office, with occasional travel required across Council worksites, and may be required to work across any of Council’s work locations
Salary information: The salary and conditions of employment are in accordance with the NSW Local Government (State) Award.
- Grade 13 of the Cumberland Salary Structure with a salary range of $2,185.39 to $2,513.20 per week, plus 12% superannuation
- The commencing salary will be negotiated, taking into consideration the successful applicant's qualifications, skills and experience related to the role
- Mobile phone
What you'll need to have for this role:
- The right to live and work in Australia
- Be able to provide information for pre-employment checks required for the position, including attending a physical pre-employment medical examination as required
- Participate in health monitoring as outlined in the risk assessment for this position and Council’s Health Monitoring Procedure, as required.
- We promote work-life balance and offer flexible working arrangements including working from home opportunities or up to an additional five (5) days' leave for front-facing roles that are unable to access working from home arrangements
- Training and professional development opportunities available to develop skills and grow your career
- Leave entitlements including annual leave, 10 days personal leave and up to five (5) days of MyLeave per year, parental leave entitlements and access to Long Service Leave after five (5) years (where applicable)
- Three (3) additional grant days of paid leave over Christmas (where applicable)
- Corporate Health Insurance discounts
- Health and Wellbeing Programs to support our staff by providing access to online professional learning, paid leave to undertake annual skin checks, COVID-19 vaccinations and to donate blood
- Subsidies to assist with the cost of wellness and fitness activities
- Free access to Council owned and managed Aquatic Centres
- Access to Council's Fitness Passport Program and Employee Assistance Program (EAP).
Council adheres to the principles of a child safe organisation and is committed to the safety and wellbeing of all children and young people, and fully supports the aims and objectives of NSW Child Protection Legislation, and associated provisions. Council will implement all necessary measures to ensure a safe and supportive environment, which endeavours to promote child protection practices. It is essential for applicants to submit their WWCC number with their application, if required, and it is an offence under NSW legislation for barred workers to apply for or otherwise attempt to obtain, undertake or remain in child-related employment.
Cumberland City Council is committed to building a diverse and inclusive workplace, reflective of the community it represents. Council welcomes and encourages applicants from diverse backgrounds to apply for our roles, and is committed to providing an accessible and safe workplace for our staff through making reasonable adjustments. If you have any accessibility or support requirements throughout the recruitment process, please contact the hiring manager during the application process.
Contact Lauren Campbell, Senior Coordinator Information Systems (Tuesday-Friday) on 8757 9406 or [email protected] for further information.
Closing date: 11:59pm, Tuesday, 18 August 2026
HOW TO APPLY
To submit your application for this position, please complete the questionnaire. You'll be asked to attach your resume and any relevant qualifications (if required) to complete your application. Make sure you have these attachments ready before you apply as your application cannot be submitted until completed.
