Overview:
About Us
At Palm Lake Care, care isn’t just what we do it’s who we are. As a proud, family owned organisation, we’ve built our reputation on values that put people first. Across our seven premium aged care communities, we provide personalised residential, respite, and palliative care in vibrant, welcoming environments where every resident feels truly valued.
Palm Lake Care is one of Queensland’s leading residential aged care providers, proudly operating across seven communities from Toowoomba to Bethania. We’re growing our People & Culture team and looking for a People Advisor to be based in Toowoomba, working closely with our People Business Partner to support the people who make our communities feel like home.
About the Role
This isn’t a back-office HR job. As our People Advisor, you’ll be embedded in the Toowoomba community, working shoulder-to-shoulder with leaders and staff to solve real people problems in real time from Award interpretation to day-to-day employee support. You’ll play a genuine part in shaping how our people experience their work, every single day.
You’ll support your People Business Partner across one of three specialist portfolios – Talent, Industrial Relations & Safety, or Performance & Engagement – giving you the chance to build deep expertise while staying connected to the operational heartbeat of aged care.
What You'll Do
-
Be the trusted, on-the-ground people contact for leaders and staff at our Toowoomba community
-
Provide practical, timely advice on employment conditions under the Aged Care Award 2010 and Nurses Award 2020
-
Support your People Business Partner across recruitment, onboarding, performance, and employee relations matters
-
Help managers navigate day-to-day people issues with confidence and consistency
-
Contribute to a modern People & Culture function that’s investing in better data and better support for our people
What We're Looking For
-
Experience in a generalist HR, ER, or people support role – aged care or health experience highly regarded, but not essential
-
Working knowledge of the Fair Work Act and modern awards (or a genuine appetite to build it fast)
-
A relationship-first mindset – you’d rather be on-site solving problems than buried in a ticketing queue
-
Someone who thrives on variety, works with sound judgement, and treats every conversation with the care it deserves
Why Palm Lake Care
-
Be part of a genuinely values-led, community-focused organisation
-
A People & Culture team investing seriously in its people – better tools, clearer career paths, real support
-
Access to Sonder, our confidential Employee Assistance Program, for you and your family
-
A role where the impact of your work is visible – in the wellbeing of our staff and the residents they care for
Ready to make a difference? Apply now and be part of a People & Culture team that’s redefining what great people support looks like in aged care.
Why Join Us?
At Palm Lake Care, we pride ourselves on offering exceptional lifestyle communities and providing our staff with a supportive and rewarding work environment. We offer our team:
-
Competitive Remuneration
-
Work-life Balance with flexible working hours.
-
24/7 free access to compassionate, confidential support with our Employee Assistance Program (EAP)
-
Celebrate Milestones with tenure rewards!
-
Supportive team culture – Be part of a vibrant and inclusive community where your contributions are valued
Join a Team That Cares
We believe belonging and connection are fundamental rights of ageing. If you’re ready to make a meaningful impact through the joy of food and hospitality, we’d love to hear from you.
As an inclusive and culturally sensitive workplace, we invite individuals from Aboriginal and Torres Strait Islander backgrounds, and all walks of life, to apply.
Apply now and become part of a team that truly cares.
All applicants must provide a valid national police check and undergo a pre-employment medical assessment.
Please note, all Palm Lake Care Communities are smoke-free workplaces.
