Front Desk & Patient Coordinator – Orthodontic Practice
Location: Blacktown (Opposite Westpoint, Close to Train Station)
We are a growing orthodontic practice dedicated to transforming smiles and providing exceptional patient care. Located in the heart of Blacktown, we pride ourselves on creating a welcoming and professional environment for our patients and team.
About You
As the first point of contact for our patients, you play a crucial role in creating a warm and positive first impression. You should be personable, professional, and able to maintain composure in a dynamic environment.
What We’re Looking For:
✅ Strong customer service skills with a passion for helping people
✅ A friendly, professional, and empathetic approach
✅ Excellent verbal and written communication skills
✅ Attention to detail and the ability to multitask in a fast-paced setting
✅ A stable work history and experience working within a team
✅ Integrity, professionalism, and discretion when handling sensitive information
✅ A positive attitude and a genuine love for working with people—especially kids and teens!
Previous dental or orthodontic experience is not required—we value a strong willingness to learn and grow with our team.
Position Details
- Part-time: 3 -4 days a week (Monday, Wednesday, and Thursday), increasing to 4 days (including Friday) in a few months
- Not suitable for university students, as availability for a minimum of 3 days and flexibility for additional days is required
- Hours of Operation:
- Monday & Tuesday: 7:15 AM – 5:45 PM
- Wednesday & Friday: 8:15 AM – 6:15 PM
- Thursday: 9:15 AM – 7:45 PM
Your Responsibilities
Your role will be shaped by your experience and strengths, but key duties include:
- Welcoming patients in person and via digital communication
- Managing appointment scheduling
- Handling payments and discussing payment plans with patients
- Assisting doctors with drafting letters and treatment coordination
- General facility maintenance and ensuring the practice runs smoothly
- Handling difficult conversations and managing the workflow
What We Offer
- Employee Perks:
- Employee discount
- Mentorship and professional development opportunities
- Schedule: Day shifts, no weekends
Experience Required
- Minimum 2 years of customer service experience
If you’re passionate about patient care, enjoy working in a team, and thrive in a fast-paced environment, we’d love to hear from you! To stand out, send us a personalized cover letter—share a core value that’s important to you and three reasons why we’d make a great team.
We look forward to meeting you!
Job Types: Part-time, Casual
Pay: $30.00 – $40.00 per hour
Benefits:
- Employee discount
- Employee mentoring program
- Professional development assistance
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
