Administration / Student Support Officer - VET Sector Experience Required
Location: Sydney - 133 Parramatta Rd, Granville, NSW 2142
We are a growing Australian RTO (Registered Training Organization) in Sydney seeking an experienced Administration / Student Support Officer who understands the VET sector and has genuine experience supporting international and domestic students in a training environment.
MANDATORY REQUIREMENTS - Please do not apply unless you meet these:
- Minimum 2-3 years' experience working in a Registered Training Organization (RTO) or VET college
- Proven experience in student administration within the vocational education sector
- Understanding of ESOS Act, CRICOS, and international student compliance
- Experience with student management systems used in RTOs (e.g., ARMS, Wisenet, VETtrak, or similar)
- Direct experience managing student enrolments, CoEs, and student visa matters
About the Role
This is not an entry-level position. We need someone who can hit the ground running with existing knowledge of the Australian VET sector, student compliance requirements, and RTO operations.
You will be the first point of contact for our diverse student body, supporting them throughout their study journey while ensuring compliance with ASQA standards and regulatory requirements.
Key Responsibilities
- Manage student enrolments, attendance monitoring, and compliance reporting
- Communicate with students regarding course progress, attendance requirements, and documentation
- Liaise with education agents and process student referrals
- Handle CoE issuance, deferments, cancellations, and PRISMS updates
- Maintain accurate student records in our student management system
- Provide administrative support to trainers and assessors
- Assist with reception duties including greeting students, answering calls, and responding to enquiries
- Support compliance activities including attendance tracking and intervention strategies
Essential Experience & Skills
- 2-3 years working in an RTO or VET college environment (mandatory)
- Sound understanding of international student regulations and compliance
- Experience with PRISMS and student visa requirements
- Familiarity with ASQA standards and RTO obligations
- Strong communication skills with ability to support students from diverse cultural backgrounds
- Excellent organisational skills and attention to detail
- Proficiency in Microsoft Office and RTO student management systems
- Calm, approachable personality with a genuine passion for student support
Highly Regarded
- Experience working with education agents and recruitment partners
- Knowledge of different visa subclasses and student visa conditions
- Understanding of RPL processes and credit transfer procedures
- Exposure to compliance audits or ASQA requirements
What Makes You Stand Out
- You're not just an admin person - you understand the VET sector
- You know the difference between a CoE and a USI
- You've dealt with PRISMS and know what Section 20 means
- You can explain course progress requirements to a struggling student
- You understand why attendance monitoring matters in an RTO
Why Join Us?
- Friendly and supportive workplace culture
- Stable role within a growing RTO
- Opportunity to make a real difference in students' lives
- Work with a diverse student community
Important: Applications without demonstrated RTO/VET sector experience will not be considered. Please ensure your resume clearly highlights your experience in the vocational education and training sector.
Pay: $51,480.00 – $60,000.00 per year
Work Location: In person
