Andaz Gold Coast
At Andaz, we create inspiring experiences through a kaleidoscope of local culture. Fresh, stimulating and unscripted, every moment is shaped by genuine connection and a strong sense of place.
We are seeking a confident, commercially minded and highly organised Sales & Events Executive to join the Sales & Marketing team at Andaz Gold Coast.
Reporting to the Director of Sales & Marketing, this role is responsible for converting group and event opportunities, building lasting client relationships and coordinating the seamless handover of business from enquiry through to execution.
This is an exciting opportunity for a relationship-driven sales professional who enjoys creating memorable events, exceeding client expectations and contributing directly to hotel revenue.
The opportunity
As Sales & Events Executive, you will manage a portfolio of group and event enquiries while actively developing new business opportunities.
You will work closely with clients, the hotel sales team and operational colleagues to ensure every booking is carefully planned, commercially sound and delivered with the personal, intuitive service Andaz is known for.
From initial enquiry and site inspection through to proposals, contracts, event orders and handover, you will play a central role in bringing each client’s vision to life.
What you will do
Sales and business development
- Achieve monthly sales targets and key performance indicators.
- Proactively identify and develop new group and event business.
- Respond to reactive enquiries for smaller accommodation groups and exclusive-use event venues.
- Conduct sales calls, client appointments and site inspections that support hotel revenue targets.
- Build and maintain strong relationships with new and existing clients.
- Support client retention, acquisition and re-engagement strategies.
- Identify opportunities to upsell accommodation, event spaces, food and beverage, wellness experiences and other hotel services.
- Cross-sell Hyatt sister properties where appropriate.
- Maintain current knowledge of the competitive landscape, market activity and key client segments.
- Represent Andaz Gold Coast and Hyatt professionally at all times.
Event sales and coordination
- Convert qualified event enquiries into confirmed business.
- Achieve event revenue targets and agreed performance measures.
- Prepare tailored proposals, contracts and event documentation.
- Coordinate the booking journey from initial enquiry through to operational handover.
- Ensure event details, client requirements and commercial arrangements are accurately recorded.
- Issue clear and timely banquet event orders and supporting documentation.
- Maintain effective communication with operational departments to support seamless event delivery.
- Anticipate client needs, special requirements and logistical considerations.
- Work with hotel colleagues to identify new revenue-generating event opportunities.
- Ensure each event reflects the distinctive personality and service style of Andaz Gold Coast.
Client relationship management
- Act as a trusted point of contact for clients throughout the sales and planning process.
- Develop a strong understanding of each client’s objectives, preferences and business needs.
- Deliver timely, thoughtful and commercially appropriate responses.
- Build long-term relationships that encourage repeat business and referrals.
- Monitor account activity and identify potential opportunities or risks.
- Remain informed about seasonal demand, major events and other factors influencing client requirements.
Systems and reporting
- Champion the effective use of Envision across account management, proposals, contracts and event documentation.
- Maintain accurate client records, lead notes and sales activity in the CRM.
- Support the connection of event bookings across relevant hotel systems, including Opera and Reserve.
- Prepare weekly activity updates and assist with monthly sales reporting.
- Use revenue and account reports to identify opportunities for retention, development and acquisition.
- Maintain organised, current and accurate sales files.
Administration and team support
- Provide administrative support to the Sales & Marketing team.
- Assist with presentations, reports, travel arrangements and general departmental requirements.
- Coordinate administration for site inspections, familiarisation visits and complimentary accommodation requests.
- Support the preparation of sales collateral and promotional materials.
- Attend Sales & Marketing meetings and contribute to departmental priorities.
- Undertake additional duties that support the successful operation of the hotel.
