About Andaz Gold Coast
Andaz means “personal style” — a celebration of individuality, curiosity and creativity. Opening in mid-2026 in the heart of Broadbeach, Andaz Gold Coast will redefine the
Australian lifestyle hotel scene with:
- 202 luxurious rooms and suites with imaginative interiors and local artistry
- The Coast’s largest pool deck club: Andaz Pool Club with private cabanas, cocktail bar and al fresco dining
- Elevated, event-light positioning: a rooms-led hotel without major event spaces
- Bespoke F&B experiences: Hinterland Bar, a Mediterranean brasserie & bar, and an energising morning bar concept to awaken body, mind and soul
- Holistic wellbeing offerings and a state-of-the-art fitness centre
- Immersive local partnerships and tailored guest experiences
About Hyatt
At Hyatt we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences. With over 590 properties around the world, our brands include: Andaz, Grand Hyatt, Park Hyatt, Hyatt Regency, HYATT, Hyatt Centric, Hyatt Place, Hyatt House Hyatt Ziva, and Hyatt Zilara and The Unbound Collection by Hyatt.
The Opportunity
At Andaz Gold Coast, experience isn’t scripted — it’s felt. From the first welcome to the last slow goodbye, every detail carries intention. We’re looking for a Guest Experience Manager who moves with curiosity, leads with warmth, and shapes stays into stories guests want to relive.
You’ll lead from the front, creating a culture where owning issues is instinctive and service feels effortless because the team is empowered, supported, and proud of what they deliver. When something goes wrong, you step forward with empathy and clarity — and you coach your team to do the same. Challenges become opportunities to deepen trust, strengthen relationships, and elevate the guest experience.
You’ll take ownership of the lobby, social spaces, and guest programming — the heartbeat of the hotel. Working closely with the leadership team and marketing, you’ll transform these areas into an Andaz stage that celebrates the spirit of the Gold Coast. Every activation, interaction, and daily ritual you curate becomes part of the stories our guests take home, shaping memories that feel personal, authentic, and deeply connected to place.
This role is for someone who loves people, design, creativity, and the theatre of hospitality. Someone who understands that luxury today is personal, intuitive, and deeply human — and who’s excited to bring that vision to life every day.
What You Will Do
- You will start on the floor. Always.
Reading the energy. Greeting by name. Noticing what others might miss.
- You brief the team with clarity and momentum. Share arrivals of note. VIPs. Birthdays. Return guests. You turn information into intention.
- You coach in the moment — refining language, posture, timing. Celebrating what’s working. Resetting what’s not. You lead with presence, not from behind a desk.
- You resolve issues before they escalate. When something slips, you own it. You listen deeply. You respond with empathy and decisiveness. You turn friction into loyalty.
- You own the hotels cultural rituals, amenity and experience programmes. Turning small meaningful gestures and moments, into lasting impressions.
Who Are You!
- A people-first professional with luxury, lifestyle, or hospitality experience
- Organized, proactive, and calm under pressure (even during pre-opening chaos)
- Confident communicator who can talk policies and people
- Detail-driven, but never forgets the human behind the file
- Someone who loves creating something iconic — not just maintaining it
- You have currently and ongoing working rights for Australia
