About Us:
Access Lifecare is a significant community-based social enterprise with the core purpose of enhancing the lifestyle and independence of adults with all disabilities.
Access Lifecare provides services to people with disability, providing meaningful opportunities to enable participants to realise their hopes and dreams through services such as accommodation, social and recreational activities, support coordination, recovery coaching and medication supervision. Our programs are designed to empower, promote independence and enhance social skills.
The Role:
We are looking for an experienced and driven Service Development Manager to lead organisational growth, strengthen stakeholder partnerships and oversee NDIS service delivery across ACT, NSW and QLD.
This is a dynamic role focused on business development, participant onboarding, operational coordination, stakeholder engagement and continuous service improvement. You will play a key role in promoting person-centred, evidence-based supports while ensuring compliance with NDIS standards and organisational requirements.
Key Responsibilities:
- Develop and manage strong referral pipelines through Support Coordinators, Plan Managers, LACs, hospitals, and community organisations.
- Lead and implement strategic business expansion initiatives across multiple regions.
- Develop and maintain strong relationships with a wide range of stakeholders.
- Identify and pursue new referral pathways and business opportunities.
- Represent Access Lifecare at networking events, stakeholder meetings and community engagement activities.
- Coordinate and support marketing and promotional initiatives.
- Manage participant intake, onboarding and referral processes.
- Review NDIS plans, OT reports, Positive Behaviour Support Plans and other clinical documentation, including participant funding prior to intake.
- Conduct preliminary risk assessments relating to participants needs, behaviours and environmental risks.
- Work collaboratively with Accommodation Managers and Outreach Coordinators to ensure successful participant transitions and compatibility.
About You:
- Experience in the development and delivery of programs for people with disability.
- Sound knowledge of NDIS funding, SIL services and participant onboarding processes.
- Excellent oral and written communication, networking and relationship management abilities.
- The ability to work independently while collaborating effectively with multidisciplinary teams.
- Tertiary qualifications in Disability, Social Work, Psychology, Nursing or a related field.
- NDIS Screening Check (state based) (Yellow Card)
- Current drivers licence.
- Valid work rights in Australia.
- Current First Aid & CPR certification (or be prepared to obtain)
- NDIS (National Disability Insurance Scheme) Worker Orientation Module Certificate.
What We Offer:
- Training and personal development opportunities.
- Flexibility in working hours to suit work-life balance needs.
- Access to company vehicle.
- Access to our Employee Assistance Program.
- Ongoing support and advice from our experienced and friendly, office and management team with regular follow ups.
Apply now
If you are passionate about driving growth, building strong stakeholder relationships and delivering high-quality participant outcomes, we would love to hear from you.
Submit your resume outlining your experience and suitability for the role.
Pay: $85,000.00 – $120,000.00 per year
Benefits:
Work Location: In person
