About the role
Join the team at the Matraville Hotel as a Hotel Duty Manager. In this full-time role, you will be responsible for overseeing the daily operations of the hotel, ensuring an exceptional experience for all guests. Based in Matraville, NSW you will play a key strategic role in the success of this hospitality establishment.
What you'll be doing
- Manage the daily operations of the hotel
- Work rotating shifts across different times of the day to ensure continuous operational coverage
- Coordinate and supervise staff to ensure efficient and high-quality service delivery
- Handle guest inquiries, complaints, and requests in a professional and timely manner
- Oversee the maintenance and cleanliness of the hotel premises
- Implement and enforce hotel policies and procedures
- Contribute to the development and implementation of strategic initiatives to drive business growth
- Prepare reports and maintain accurate records of hotel operations
What we're looking for
- Minimum 2 years of experience in a similar hotel management role
- Strong leadership and people management skills
- Excellent customer service orientation with the ability to handle guest interactions effectively
- Proficient in using hotel management software and systems
- Effective problem-solving and decision-making skills
- Strong attention to detail and ability to multitask
- Passion for the hospitality industry and a commitment to delivering exceptional guest experiences
- Australian citizenship is required for this position
What we offer
- Competitive salary
- Comprehensive training and professional development opportunities
- A dynamic and supportive work environment with a focus on employee well-being
About us
The Matraville Hotel is a renowned hospitality establishment, known for its commitment to delivering exceptional guest experiences. Join our team and be a part of our continued success.
Pay: $75,000.00 – $85,000.00 per year
Experience:
- Hotel Management: 2 years (Preferred)
Licence/Certification:
- RSA (Required)
- RCG (Required)
- ARCG (Preferred)
Work Location: In person
