At De Bortoli Wines, we are proud to be one of Australia’s leading family-owned wine companies. Established in 1928 and guided by our overarching philosophy
Semper Ad Majora (“Always Striving For Better”), our success is built on quality, innovation, and most importantly, our people. We are looking for a motivated, highly organised, and customer-focused professional to join our team as a
Sales Co-Ordinator/ Customer Service Administrator.
This dynamic and multifaceted role is based at our Croydon site in Victoria, where you will be responsible for delivering efficient, courteous, and effective customer service to both internal and external customers across Western Australia and Victoria. You will play a vital role in supporting the administrative, accounts, and sales functions of the business—acting as a key communication link between the State Sales Branch, Marketing, and Head Office. Working independently and collaboratively, you will ensure customer enquiries, sales orders, accounts receivable, and promotional support activities are managed accurately and within required timeframes.
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Provide professional customer service, handle enquiries and complaints promptly, screen calls, allocate/reserve stock, and review inactive accounts on a quarterly basis.
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Accurately process sales orders received, check customer pricing and account status, release orders to logistics, and review the Pending Invoice Register daily.
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Create and maintain customer accounts, issue credit notes and invoices, resolve payment discrepancies, follow up Proof of Deliveries (PODs), generate debtor ageing reports.
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Liaise with Marketing on trade promotions, manage point-of-sale (POS) materials, design and collate presentation packages for sales reps, compile tasting notes, organise travel bookings for WA country trips, and support reps with tools of trade.
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Create and receipt Purchase Orders, process customer and group rebate claims, and ensure non-PO invoices are forwarded to Head Office on schedule.
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Load Price Variation Templates (PVTs) into MFG, review expiring deals, generate pricing reports, maintain item/customer links, and audit external sales data.
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Experience: Proven experience in Accounts Receivable and/or Sales Administration procedures.
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Technical Skills: Strong competence in general office computer applications, spreadsheets, database systems, and fast, accurate data entry.
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Customer Focus & Communication: Exceptional customer service skills, coupled with sound written, verbal, and presentation skills.
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Work Ethic: Demonstrated initiative, sharp attention to detail, strong organizational capability, and the ability to multitask and prioritize workloads effectively under deadline pressure.
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Personal Attributes: Well-presented, highly reliable, punctual, and comfortable working both independently and in a team environment.
Please Note: As a pre-requisite for employment, prospective candidates will be required to undertake pre-employment screening