Hitachi Construction Machinery (HCM) is a leading global OEM in the design and manufacture of advanced construction and mining equipment. With over 75 years of engineering excellence, HCM has built a reputation for innovation, reliability, and high-performance solutions. We are committed to safety, sustainability, and delivering outstanding customer support, offering rewarding career opportunities in a dynamic and essential industry.
Reporting to the General Manager, this strategic Global Account Manager position will serve as a key of contact for major global mining customers. Based preferably in Perth, you will initially work alongside an experienced leader to build account knowledge, strengthen customer relationship and develop a deep understanding of our business and global customer base during a planned succession period before progressively transitioning ownership of key global accounts. This is an office-based position focused on building long-term customer partnerships and delivering strategic value across a global mining customer portfolio.
About the Opportunity
As a key member of the team, your responsibilities will include:
- Acting as a key contact before transitioning to the primary relationship manager for key global mining accounts assigned across multiple international regions.
- Building trusted relationships with operational leaders, procurement teams, and senior executives stakeholders as required.
- Working closely with regional managers, corporate teams, site operations and customer stakeholders to develop and execute global account strategies.
- Maintaining visibility of customer global operations and proactively identifying business risks, opportunities and performance improvements.
- Creating market awareness of Hitachi products, promoting the company and brand.
- Assisting with the coordination of projects, initiatives, supply agreements and strategic partnership arrangements as required.
- Acting as the conduit between customers and internal teams including engineering, legal, commercial and operational functions as required.
- Identifying potential roadblocks and implementing proactive mitigation strategies within the capabilities of the company to ensure successful customer outcomes.
- Leveraging industry expertise and HCM's broader capabilities to improve equipment performance, operational outcomes and customer value.
- Provide monthly reports to management on the mining market, customer and territory activity and sales opportunities including forecasts.
To be successful you will need:
- Demonstrated experience in strategic account management within mining, OEM, heavy industry or related sectors.
- Strong mining industry knowledge and the ability to engage in technical, operational and commercial discussions with senior stakeholders.
- Proven ability to develop and maintain trusted relationships across multiple organisational levels, including executive leadership teams.
- Experience in mining operations, equipment performance, technical mining roles or customer-facing commercial positions will be highly regarded.
- Exceptional communication, stakeholder engagement, negotiation and problem-solving skills.
- The ability to manage complex projects, coordinate cross-functional teams and deliver results within a global environment.
- A proactive and strategic mindset, with a strong focus on customer success and long-term partnership development.
Hitachi Benefits - What's in it for you?
- Rewarding Salary Package: Competitive hourly rate + company short term incentive bonus structure!
- Exclusive Employee Perks: Access to our Employee Orange Benefits Program, offering discounts on a wide range of everyday goods and services
- Career: Permanent full-time role with a globally recognised OEM, providing stability and long-term career growth
- Supportive & Inclusive Culture: Work with approachable leaders who value your ideas, encourage innovation, and support your success
- Health & Wellbeing: Discounted Medibank health insurance plus access to our Employee Assistance Program (EAP) for you and your family
- Refer & Be Rewarded: Earn cash rewards through our Employee Referral Program when you successfully refer a friend
- Family-First Benefits: Paid parental leave policy to support you and your family during life’s important moments
- Learning & Development: OEM-led training, continuous upskilling, and genuine opportunities for career progression within the business
If this sounds like the perfect role for you, then please click APPLY NOW
At Hitachi Construction Machinery, we are proud to be an Equal Opportunity Employer who recruits based on merit and capabilities. We encourage and support a diverse talent pool of skill, ethnicity and gender, to create a wide culture of shared values and enriched experiences in our business.
As part of our recruitment process, successful candidates may be required to undergo background checks, including (but not limited to) criminal history record checks and employment medical assessments.
