CORE RESPONSIBILITIES:
- Lead discovery work to uncover customer problems (current state), identify opportunities, and inform product strategy through research, workshops, and co-design.
- Translate insights into concepts, user flows, scrappy prototypes through explorations and ideation to test hypotheses and validate assumptions that bring stakeholders and leadership confidence in recommended solutions (feature state)
- Create engaging wireframes, prototypes, business requirements/user story/epic, functional/non -functional
specifications, data/integration mapping/specification, that maintain consistency with our design system, ensuring solutions are desirable for customers and feasible for engineering to achieve key business metrics
- Apply systems thinking and design thinking techniques to shape an offering that must anticipate the needs of customers in a digital/physical service environment, and the staff that serve them.
- Collaborate closely with a diverse range of stakeholders inc. Product Managers, Product Owners, Engineers, Content designers, Accessibility managers, and Legal/Risk throughout the agile lifecycle
- Champion customer-centricity and advocate for best-in-class user experience at every stage of the product discovery and development process, ensuring products/services are usable by all customers through accessibility/inclusivity
- Contribute to product strategy and roadmap discussions by grounding decisions in customer insights, design
thinking, user behaviour data and a “test and learn” mindset
- Facilitate and participate in design critiques, workshops, and agile ceremonies, providing and receiving actionable
feedback according to our design standards to continuously improve outcomes.
- Contribute to evolving our design system for consistency, scalability, and efficiency.
- Measure and validate impact post-launch, using a mix of qualitative and quantitative insights to iterate and
improve solutions.
Skillsqualifications
Essential:
- Strong experience designing digital products end-to-
end in cross-functional product teams.
- Microsoft Dynamics Experience (Configuration
management, workflow design)
- Strong banking domain knowledge such as (not limited
to)
a. Cards or Payment (i.e Authorization, posting, 3Ds,
Tokenization, Credit Card, Debit Card transaction
etc.), experienced and understand AS2805,
ISO8583, Json/Avron message.
b. Pega case management experience, able to
design E2E process/flow
c. Home lending or personal loan experience
d. GenAI knowledge
- Strong SQL, data analysis skills. Ability to render
analysis to business stakeholders.
- Demonstrated experience for data/interface mapping
and system integration (i.e. API, Kafka, MQ or TCP/IP)
- Strong communication skills with demonstrated
success presenting design in a clear and persuasive
manner
- Confident cross-functional stakeholder management
and influencing skills
Desirable
- Recognised industry certifications
Desirable:
- Fraud and Scam domain knowledge
- SAS Fraud Management experience
- Experience with ETL, PRM, migration related projects
- Experience working on technology enabled projects
- Exposure to Agile methodology
- Experience working with multiple vendors/solutions in
fraud and scam i.e. Scheme (MasterCard or Visa), DXC,
FIS, Ethoca, Fircosoft, RSA, Pegasus etc.
