As a Customer Service Officer, you will be the first point of contact for visitors, providing professional, friendly, and accurate information that supports a high-quality customer experience. In this role, you will manage a range of enquiries from members of the public, ensuring issues are resolved efficiently while maintaining a positive and welcoming environment. You will support day-to-day operations by assisting with bookings, retail sales, and visitor services, while also ensuring compliance with Parks Victoria policies and safety standards.
- Unique, hands-on role in nature – combine customer service with working across iconic park locations, including delivering guided Garden Tour Bus experiences
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Career development opportunity – build your skills in visitor engagement, park operations, and community interaction within a government organisation
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Diverse and meaningful work – no two days are the same, from front-line service to supporting park operations and enhancing visitor experiences
About the role
Working across either the Dandenong Ranges Botanic Garden or William Ricketts Sanctuary, you will build a strong knowledge of the local parks to enhance visitor engagement and deliver meaningful experiences. When rostered at the Botanic Garden, you will also drive the Garden Tour Bus and provide engaging commentary to visitors, adding a unique and interactive element to the role.
This position offers the opportunity to contribute to continuous improvement by identifying ways to enhance processes and the overall visitor experience, while working collaboratively with a supportive team in a dynamic outdoor environment.
About Parks Victoria
Parks Victoria manages over 4 million hectares of parks and reserves, including 75% of Victoria's wetlands and 70% of its coastline. We are passionate about creating exceptional visitor experiences while protecting the natural environment for future generations.
We're looking for someone with:
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Demonstrated experience delivering high-quality customer service in a public-facing environment
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Strong verbal and written communication skills, with the ability to engage with diverse audiences
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Ability to work effectively as part of a team and contribute to a positive workplace culture
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Proven problem-solving skills and the ability to use initiative to improve processes and outcomes
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Experience engaging with community members, visitors, or stakeholders in a service environment
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High levels of professionalism, reliability, and accountability in delivering work outcomes
Your application will need to include:
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A Current Resume
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A Cover Letter
Application Close date: Wednesday 10th of June 2026
Sound like you?
For a confidential discussion about the role, contact Helen Woodlock on
[email protected] or apply online!
If you don't hold every skill or experience detailed above, please don't rule yourself out. We focus on hiring people who value collaboration and integrity. We value a culture where everyone can be themselves at work, regardless of background, orientation, age or gender.
If this resonates with you, then please consider applying or getting in touch to discuss.
Employment Requirements
Parks Victoria is committed to child safety and has zero tolerance for child abuse and all forms of harm to children, in accordance with the Victorian Child Safe Standards. All prospective employees to undergo a National Police Record Check and Working with Children Check prior to commencing employment.
