Overview
6-Month Contract Opportunity***
This role is responsible for technical assistance, resolving helpdesk tickets & fulfilling service requests in line with service level agreements defined along with taking ownership and communicating on progress.
Performing builds, managing and maintaining Build room, receipt and storage of goods and Assets, Asset provisioning and decommissioning, asset tagging.
Key Accountabilities and Main Responsibilities
- Perform Desktop builds
- Manage and maintain Build rooms.
- Receipt and storage of goods and assets
- Asset tagging
- Asset commissioning and decommissioning
- Assist with hard and soft break fix services for laptops and desktops.
- Assist with support and maintenance on Desktop (Field Users) devices for their entire lifecycle.
- Assist with the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
- Ensure that each Desktop Device is installed with the appropriate Desktop image.
- Create technical documentation and manuals
Management of spares and buffer stock
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Experience & Personal Attributes
- ITIL Foundation qualification is desirable but not essential
- A+ computer certification
- Entry level Desktop Technician
- Good communication and interpersonal skills
- Ability to communicate technical information in a clear and understandable manner to non-technical stakeholders
- A track record in 1st Line incident diagnosis and resolution
- Proven ability to work flexibly and adapt to demand
- Knowledge of anti-virus programs
- Excellent problem-solving and multitasking skills
- Customer focused attitude.
MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.
Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.
A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.
Our Corporate Centre Technology Services & Information Security function manages our IT infrastructure, technology operations, and information security. It oversees IT system development, maintenance, and security to ensure smooth technology operations support our daily activities.
We implement strong cybersecurity measures to protect sensitive data and manage service delivery through effective IT service management practices. By supporting global operations, we ensure our technological infrastructure is secure, efficient, and aligned with business needs.
MUFG Pension & Market Services is continuing to build a dynamic, client-focused, caring, and inclusive culture based on entrepreneurial spirit, effective risk management, empathy, and trust, underpinned by core values. We work collaboratively, supporting and valuing the talents and perspectives of our people, and promoting a flexible work environment where their wellbeing is prioritized. We believe diversity drives better client outcomes, improvement, and growth.
Join us on the MUFG Pension & Market Services journey to achieve our full potential. We treat everyone fairly and equitably, regardless of diverse characteristics. Candidates must have the relevant work rights. Successful applicants must complete background screening before employment.
