An exciting opportunity exists to be instrumental in the future growth and success of Zoie Café, which is an integral part of the iconic Scarborough Beach precinct.
Zoie is the Greek word for life, and we love the fun, energy, and vibe of our unrivalled beach-front location. We are passionate about making a positive difference in the lives of the people we encounter – our team members, our customers, and our suppliers.
Zoie has a strong coffee focus with our signature blend (Zoie#5). We were awarded Restaurant Guru’s Best Coffeehouse in Scarborough for 2022 and have many regular, loyal customers. Zoie has a busy breakfast and lunch trade and we see the next phase of our growth is to move into an evening service and holding events and functions. This job would suit someone with the creativity and drive to support this move, while maintaining our current strengths – in effect, treating it like it’s their own business.
The Role
As our Cafe Front of House Supervisor, you will play a key role in leading the front-of-house team and ensuring the cafe operates efficiently while delivering an outstanding customer experience.
Your responsibilities will include:
- Leading and supporting the front-of-house team in a busy, fast-paced café environment.
- Coaching, training and developing team members to provide exceptional customer service and maintain Zoie's service standards.
- Building strong relationships with customers by greeting guests, getting to know our regulars and actively seeking feedback to enhance their experience.
- Assisting the Café Manager with the supervision, development and performance of front-of-house staff.
- Managing daily opening and closing procedures, including cash handling, till reconciliation and end-of-day reporting.
- Working closely with the Café Manager and Head Chef to monitor inventory, maintain stock records and ensure supplies are readily available.
- Ordering Front of house supplies and maintaining positive relationships with suppliers.
- Coordinating catering orders, private functions and special events held at the café.
- Managing customer bookings alongside walk-in trade to maximise service efficiency and customer satisfaction.
- Ensuring compliance with food safety, WA Health regulations and workplace health and safety requirements while maintaining a clean, organised and welcoming café environment.
- Assisting with staff rostering by organising shift coverage during the Café Manager's leave or days off and preparing rosters when required.
- Leading by example by working alongside the team and assisting with day-to-day café operations whenever needed.
Hands-On Responsibilities
This is a hands-on supervisor role, so you'll also be expected to assist with:
- Opening and closing the café.
- Delivering food and beverages to customers.
- Taking customer orders using the POS system.
- Preparing coffee and assisting with basic food preparation when required.
- Clearing and resetting tables.
- Washing dishes and managing waste disposal.
- Supporting the team wherever needed to ensure smooth daily operations.
What We're Looking For
The ideal candidate will have:
- At least 2 years of supervisory experience in a busy café or restaurant.
- Previous experience preparing coffee and basic food items.
- Excellent organisational and time-management skills.
- Strong leadership and communication abilities.
- A positive, energetic and approachable attitude.
- A genuine passion for delivering exceptional customer service and creating a positive team environment.
This is a full-time position (38 hours per week) and includes weekend and occasional evening shifts.
Zoie is a values-based business. In addition to a supportive, dynamic and professional workplace, Zoie offers a number of staff benefits including discounted pool entry at the Scarborough Beach Pool, regular team celebrations and access to in-house professional coaching and leadership development.
With your application, please include your resume and a cover letter outlining what value you would bring to the Zoie team.
Only shortlisted will be contacted.
Pay: $27.97 – $41.96 per hour
Benefits:
- Employee discount
- Free food
- Professional development assistance
Work Location: In person
