- Help customers maintain safe, stable and sustainable housing
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Deliver trauma-informed tenancy sustainment and case management support
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Competitive salary + super + salary packaging + supportive team environment
Community Housing Limited is seeking a Housing Sustainment Specialist Officer to deliver high-quality tenancy sustainment and supportive tenancy management services to CHL customers. Reporting to the State Operations Manager, you will work proactively to support sustainable tenancies, prevent homelessness and improve customer outcomes through person-centred, trauma-informed case management, stakeholder collaboration, advocacy and support coordination.
This is a full-time Monday-Friday role based in our Brisbane office (Eight Miles Plains). It offers a competitive salary, salary packaging, flexible working options and the opportunity to be part of a supportive team committed to delivering quality services and positive housing outcomes.
What you’ll do
In this role, you’ll support customers to maintain safe, stable housing and build long-term independence. Working with Housing Officers, CHL teams and community partners, you’ll provide early intervention, practical support, advocacy and coordinated case management for customers at risk of tenancy breakdown or homelessness.
You’ll make an impact by:
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Identifying tenancy risks early and putting practical sustainment plans in place.
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Providing trauma-informed, strengths-based support for customers with complex needs.
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Helping customers build skills in budgeting, tenancy obligations, property care and independent living.
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Advocating for customers and connecting them with housing, health, financial, employment and community supports.
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Managing complex situations including conflict, neighbour disputes, anti-social behaviour and crisis responses.
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Keeping accurate records and contributing to service improvement and best-practice tenancy sustainment.
What You’ll Bring
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A qualification in Social Work, Human Services, Community Services or a related field.
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At least two years’ experience in housing, homelessness, tenancy support, case management or community services.
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Confidence supporting people with complex needs using trauma-informed, person-centred and strengths-based practice.
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Strong knowledge of tenancy sustainment, housing and homelessness systems, and local support networks.
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Great communication, advocacy, stakeholder engagement, problem-solving and organisational skills.
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A commitment to CHL’s values, safety and inclusive workplace culture.
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A current Driver Licence.
Appointments are subject to satisfactory pre-employment checks, including National Police Check, NDIS Worker Screening Check and Working with Children Check. All pre-employment checks will be arranged during onboarding.
Why Join Us?
We offer:
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Opportunity to be a part of a purpose driven organisation making a real difference
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Work in a collaborative, supportive team environment
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Flexible work arrangements and opportunities for professional development
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One day off a year as ‘You Day’ to celebrate you
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Great salary + Super + Salary Packaging (increase your take home pay!)
About CHL
Community Housing Limited (CHL) is a leading not-for-profit organisation dedicated to making a positive impact in the housing sector. We are committed to addressing housing issues and supporting vulnerable populations by offering affordable and sustainable housing solutions to individuals and families in need.
Ready to apply?
If you're ready to make a meaningful difference by supporting customers to maintain their tenancies and achieve positive housing outcomes, we’d love to hear from you.
Apply now with your resume and a cover letter by clicking on the link.
For a confidential conversation about the position, please contact the State Operations Manager, Christine Nichols on [email protected].
As an equal opportunity employer, CHL values diversity and encourages people from all backgrounds, experiences and communities to apply.
CHL acknowledges the traditional Aboriginal owners of country throughout Australia and we pay our respects to them, their culture and their Elders past and present.
