About the role
The Team Leader is responsible for supervising, coordinating and supporting administrative services within the Emergency and Trauma Centre (ETC). The role ensures the delivery of high-quality, client-focused administrative support through effective leadership, operational oversight and continuous service improvement within a dynamic and fast-paced healthcare environment.
The successful candidate will lead and develop an administrative team, manage operational priorities, support quality improvement initiatives and provide expert advice to managers and stakeholders regarding service delivery, risk management and business processes. The role requires a proactive leader who can adapt to change, drive performance and support the achievement of strategic and operational objectives.
About you
Our ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:
Lead and coordinate administrative staff to deliver efficient, integrated and high-quality support services that meet operational requirements and performance objectives.
Provide expert advice and support to managers and stakeholders regarding administrative operations, risk management, service improvement and change initiatives.
Develop team capability through staff support, training, performance management and the promotion of professional development opportunities.
Analyse business processes, identify improvement opportunities and lead quality assurance activities that enhance service delivery and operational outcomes.
Demonstrate strong communication, problem-solving and decision-making skills while managing competing priorities and fostering positive stakeholder relationships.
Benefits when working for us
Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
Flexible working arrangements and competitive salary rates with annual incremental increases
Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging
Metro North Health offers a dynamic and progressive environment at the forefront of healthcare, research, and education. With a strong commitment to inclusion, flexibility, and professional development, we provide meaningful opportunities in a workplace that puts people first. You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers
Applications from Aboriginal and Torres Strait Islander people are encouraged and welcomed.
Find out about the role in more detail and how to apply in the attached Role Description.
APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED<space>This work is licensed under a Creative Commons Attribution 3.0 Australia License.
