About the Role
The Service Delivery Analyst is responsible for providing end-to-end support for the Residential Tenancies Bond Authority Salesforce solution, ensuring a smooth transition from project delivery to stable operations. Work with technical teams, vendors and business stakeholders to manage incidents, changes and data integrity issues while driving strong customer outcomes and continuous service improvement.
This challenging and exciting role will demand your exceptional communication and stakeholder management skills whilst effectively managing complex system issues for the organisation. Your genuine passion for providing the best customer support and improving processes and ways of working continuously will be favourably regarded.
Key Accountabilities
Use scripting and query tools to extract, transform, clean and validate data, while implementing controls to reduce system and data risks.
About You
To be successful in this role, you will need to possess the following attributes:
This position is Fixed Term for 12 months and is only open to applicants with relevant rights to work in Australia.
For more information, please see the
How to apply
Apply before the advertised closing date 11:59pm on 26 August 2026. All applications should include:
- a cover letter which addresses the key selection criteria (within three pages).
Other relevant information
To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period. Appointment to an ongoing role is only available to an Australian/New Zealand citizen or an Australian Permanent Resident. Preferred applicants will be required to undertake pre-employment screening. DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.
