The Role
We’re expanding and hiring an Implementation Consultant to join our team and work with our Australian and New Zealand customers. This is a full-time, on-site role based in our Brisbane office.
You'll join an experienced, collaborative team responsible for leading the successful implementation of Tanda for our customers. You'll build strong relationships with key stakeholders, guide them through the rollout process, and ensure they're confident using Tanda's core features to get the most value from the platform.
You'll work cross-functionally to ensure customer needs are understood, challenges are addressed proactively, and feedback is shared to continuously improve both the implementation experience and our product.
At Tanda, we help businesses manage one of their most critical responsibilities: paying their people. From rostering to payroll, our platform powers the operational heartbeat of thousands of workplaces. This isn’t just an onboarding role, it’s an opportunity to become a trusted partner to business owners and operators.
Core Responsibilities
Take ownership of new client implementations and their outcomes
Guide business owners and managers through best-practice system usage
Set up and manage project timelines with clients to ensure expectations are met
Build rapport and relationships with key stakeholders within the client’s business
Facilitate technical discussions for integrations and technical solutions
Manage multiple clients and competing interests from them at once
Work across teams where necessary in the best interest of Tanda
Prioritise people and revenue over unnecessary process
Who You Are
You’re naturally curious and confident learning and explaining new systems to diverse stakeholders
You enjoy being part of a high-performing, in-person team and operate with a goal-orientated mindset
You’re self-motivated, resilient, and take ownership of everything you do
You bring strong analytical and problem-solving skills
You’ve worked in a customer-facing or operations role
Previous experience in B2B software, HR/ Payroll or Workforce Management is advantageous but not required
Why Join Us?
Work alongside experienced, driven teammates
Make a tangible impact on thousands of businesses
Grow your technical, operational, and commercial skillset
Be part of a company that values ownership, improvement, and ambition
