Introduction
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.
Overview
At My Plan Manager, we're passionate about helping Australians get the most out of their NDIS plans. My Plan Manager is a wholly owned subsidiary of Gallagher Bassett Services one of the world's leading claims and risk management organizations. As part of Gallagher Bassett, we're proud to support participants, providers and communities through exceptional service, innovation and care.
We're currently seeking a Provider Invoicing Officer to join our Provider Services team at My Plan Manager. This is an excellent opportunity for someone who enjoys working with data, problem-solving, delivering quality outcomes and being part of a collaborative, values-driven team.
How you'll make an impact
As a Provider Invoicing Officer, you'll play a critical role in ensuring NDIS provider invoices are accurately reviewed, processed and paid in line with established guidelines and timeframes.
Working across multiple systems and platforms, you'll:
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Review, assess and process NDIS provider invoices efficiently and accurately
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Validate invoice information and identify any discrepancies or missing details
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Interpret invoices against business rules and funding requirements
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Communicate with NDIS providers via email and phone to resolve invoice queries
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Request and obtain additional information required for payment processing
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Maintain accurate records across multiple systems
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Manage allocated workloads while meeting productivity and quality targets
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Ensure compliance with privacy, confidentiality and data accuracy requirements
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Contribute to a collaborative and supportive team environment
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Identify opportunities for process improvement and operational efficiencies
About you
We're less focused on industry experience and more interested in finding people with the right capability, attitude and values.
You'll need to bring:
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Strong computer literacy and confidence working across multiple screens and systems simultaneously
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Excellent written and verbal communication skills
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High attention to detail and accuracy
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Sound data entry and administrative processing skills
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Strong problem-solving and critical thinking abilities
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The ability to interpret information and make decisions within established frameworks
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Good time management and organisational skills
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Basic numerical skills and confidence working with invoices and financial information
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A collaborative approach and commitment to delivering quality outcomes
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Strong reliability, accountability and professionalism
Experience that translates well
We welcome applications from candidates with experience in:
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Call centres and customer service environments
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Administration and processing roles
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Banking and financial services
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Accounts payable or invoice processing
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Data entry and transaction processing environments
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Healthcare, disability or service-based industries
Why join My Plan Manager?
At My Plan Manager, we're committed to creating an environment where our people can thrive.
What we offer:
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Hybrid working arrangements, including the ability to work from home following probation
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Comprehensive onboarding and training program
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Structured four-week academy designed to set you up for success
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Ongoing coaching, mentoring and development support
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Career progression opportunities across My Plan Manager and Gallagher Bassett
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Reward and recognition programs
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Employee incentives and wellbeing initiatives
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Supportive leaders who invest in your development
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Inclusive and collaborative culture built on kindness, innovation and making a difference
Career growth opportunities
This role offers excellent exposure to the broader business and provides opportunities to build a long-term career with My Plan Manager and Gallagher Bassett. We actively encourage internal mobility and support employees in exploring future career pathways across our organisation.
About Gallagher Bassett and My Plan Manager
Gallagher Bassett is Australia's premier provider of claims management, consulting and related services.
Through our My Plan Manager business, we're helping thousands of Australians navigate the NDIS with confidence and ease.
We celebrate diversity and are committed to creating an inclusive workplace where everyone feels valued, respected and empowered to succeed.
How to Apply
If you're looking for a role where your attention to detail, customer focus and problem-solving skills can make a genuine difference, we'd love to hear from you. Click on Apply for this Role.
Only candidates with the right to live and work in Australia will be considered for this position.
Agency candidates will not be considered for this position.
My Plan Manager and Gallagher Bassett are proud to be Equal Opportunity Employers. We value inclusion and diversity and are committed to providing reasonable adjustments throughout the recruitment process.
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
- 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
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Novated Leasing opportunities
- Two paid volunteer days annually
- Health Insurance Discounts with our Group Insurance Plan
- Employee Stock Purchase Program
- Paid parental leave
Other benefits include:
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Flexible and hybrid work arrangements
- Mental Health and Wellbeing Support for yourself and immediate family members
- Employee Recognition Awards and Service Milestone Recognitions
- Peer Support Program
- Annual flu vaccinations
- Access to Reward Gateway – discount offers at over 350 retailers!
- And more...
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
