We are seeking a proactive and detail-oriented ICT Support Technician to provide front-line technical support to our staff and systems. This role is ideal for someone who enjoys problem-solving, thrives in a fast-paced environment, and is passionate about helping users resolve technical issues efficiently.
Key Responsibilities:
- Provide first-level support for hardware, software, network, and system issues via phone, email, and in person.
- Troubleshoot and resolve technical problems related to desktops, laptops, mobile devices, printers, and peripheral equipment.
- Set up and maintain user accounts, permissions, and passwords in accordance with security protocols.
- Install, configure, and update operating systems, applications, and security software.
- Monitor and maintain network connectivity, ensuring consistent access to internet, servers, and internal applications.
- Support the rollout of new equipment and systems across the organisation.
- Maintain asset registers for IT hardware and software.
- Provide basic training and guidance to other employees on the use of ICT systems.
Requirements:
- Certificate IV or higher in Information Technology or related field.
- 1+ year of experience in an ICT support or helpdesk environment preferred.
- Strong troubleshooting skills and ability to work through problems methodically.
- Knowledge of Windows OS, Microsoft 365, and basic networking concepts.
- Excellent communication and interpersonal skills.
- Ability to prioritise tasks and manage time effectively.
Pay: $75,000.00 – $85,000.00 per year
Work Location: Hybrid remote in Wollert VIC
