Premium Wellness Spa | Scarborough, Perth Full-Time | $65,000 + super + performance bonuses ($100,000+ earning potential)
About Reset Haven
Reset Haven is a new premium wellness spa opening soon in Scarborough, Perth.
Our space brings together sauna, cold plunge, private onsen experiences, massage and restorative treatments in a calm coastal environment focused on relaxation, recovery and exceptional hospitality.
We are looking for a founding Operations Manager / Spa Manager to help launch, lead and grow the business from day one.
This is an opportunity for someone who wants ownership, responsibility and the chance to help shape a new wellness brand.
About the role
As Operations Manager, you will oversee the daily operations of Reset Haven and ensure every guest receives an exceptional experience.
Your responsibilities include:
- Leading, training and supporting the team
- Managing staff rosters and daily operations
- Creating and improving systems and processes
- Maintaining premium service standards
- Managing the guest experience from arrival to departure
- Handling customer feedback and resolving issues professionally
- Supporting memberships and customer relationships
- Managing suppliers, stock and operational needs
- Maintaining cleanliness, presentation and brand standards
- Helping identify opportunities to improve and grow the business
You will be trusted to take ownership of the space and ensure Reset Haven runs smoothly.
About you
We are looking for someone who is:
✓ Experienced in hospitality, wellness, spa, hotel, fitness or customer-focused management
✓ A confident and supportive leader
✓ Highly organised and detail-focused
✓ Warm, professional and people-focused
✓ Calm under pressure
✓ Comfortable solving problems and making decisions
✓ Passionate about creating memorable customer experiences
You are someone who does not wait to be told what needs improving — you notice, take initiative and find solutions.
You treat the business with care and pride.
Experience we are looking for
Suitable backgrounds include:
- Spa Manager
- Hotel Manager / Duty Manager
- Hospitality Manager
- Venue Manager
- Wellness Studio Manager
- Boutique Fitness Manager
- Clinic Manager
- Customer Experience Manager
Spa experience is valued but not essential.
Leadership, organisation and exceptional customer service are what matter most.
What we offer
✓ $65,000 base salary + super
✓ Performance-based bonuses
✓ $100,000+ earning potential as the business grows
✓ Full-time leadership position
✓ Opportunity to help build a new premium wellness brand
✓ Beautiful working environment
✓ Supportive ownership team
✓ Ability to make a real impact from day one
Our incentive structure rewards both business growth and maintaining the Reset Haven standard, including guest satisfaction, customer reviews, service quality and team performance.
Apply
If you love hospitality, creating amazing guest experiences and building something from the beginning, we would love to meet you.
Please apply with your resume and answer:
“Tell us about a time you created an exceptional experience for a guest or customer. What made it special?”
Pay: $65,000.00 – $100,000.00 per year
Benefits:
- Employee discount
- Profit sharing
Application Question(s):
- Tell us about a time you created an exceptional experience for a guest or customer. What made it special?
Work Location: In person
