This role represents HCF professionally by contacting prospective members, promoting HCF products and services, completing membership applications and supporting membership growth through needs-based sales conversations.
- Contact prospective members through outbound acquisition and campaign activity.
- Explain HCF products and services clearly, using product knowledge to identify suitable solutions.
- Manage acquisition leads, sales opportunities and outbound campaigns within agreed timeframes.
- Complete membership applications and maintain accurate customer information.
- Use HCF’s needs-based sales approach, including the GAIN methodology.
- Respond to customer enquiries and follow up by phone or email as required.
- Maintain confidentiality and comply with quality, risk and regulatory requirements.
- Meet agreed sales, conversion, call quality, productivity and compliance targets.
- Work with the Sales Team Leader to review performance and identify improvement opportunities.
- Contribute to team objectives and a positive customer-focused environment.
About you
- Previous call centre experience.
- Strong customer service and sales focus.
- Excellent telephone communication skills.
- Ability to work under pressure and manage customer conversations confidently.
- Positive attitude and willingness to embrace change.
- Ability to work effectively in a team and meet performance objectives.
- Knowledge of company products and services, or ability to learn quickly.
- Basic keyboard and computer skills, including Microsoft Office and Outlook.
About HCF
At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.
We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.
Culture & Benefits
Purpose-driven passion
We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.
Wellness and work-life balance
We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:
Flexible working arrangements
50% subsidy on HCF hospital and/or extras cover
Family-friendly certified employer
18 weeks of parental leave for all new parents
Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.
Collaboration and inclusivity
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.
Continuous learning and growth
We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.
Next steps
If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition – [email protected] to discuss.
We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.
