About Us and Our Team Culture
At The Centre for Women & Co. and Men & Co. Services we work to support individuals, children and families towards physical and emotional safety through Domestic, Family and Sexual Violence support and health and wellbeing counselling. We work from an evidence-based, trauma-informed and reflective practice framework.
- We trust our team members and encourage autonomy.
- Our leadership team are grounded and supportive, and we don’t micro-manage.
- We are big on investing in professional development and career progression.
- We know that working in the DFV and Wellbeing sector is hard work, and we take care of our team.
The Role
The Crisis Accommodation Administration Officer is primarily responsible for providing high-level administrative support to the Intake and Assessment and Response (A&R) Teams to ensure smooth and efficient operations of supporting women into crisis and emergency accommodation. Provide administrative support by managing incoming referrals, coordinating emergency accommodation, facilitating refuge referrals, liaising with refuges and motels, arranging and coordinating approved client support purchases and transport, and working collaboratively with Intake and Assessment & Referral (A&R) teams to ensure timely client assistance. While the role is predominantly administrative, it may involve some support to clients.
Key Responsibilities
- Manage crisis accommodation requests as required by the team, including sourcing and securing safe emergency accommodation for clients in a timely and efficient manner.
- Manage referral processes through QHIP, including establishing new client files, maintaining accurate case documentation, preparing assessment reports from case notes, and facilitating referrals to refuge services.
- Coordinate client transport arrangements related to crisis accommodation and support services.
- Prepare and distribute Emergency Relief (ER) packs and other essential resources to clients.
- Process referrals with strict confidentiality and ensure client records are accurate, up to date, and securely stored.
- Maintain and update service registers, including the accommodation register, transport register, and safety upgrades register.
- Provide administrative support to the DFV teams where required
- Develop and maintain resources, tools, and templates that assist the team’s day-to-day operations in relation to crisis accommodation.
- Building relationships with motel and accommodation stakeholders
Salary and Benefits
- SCHADS Level 2.1 ($34.58p/h) | Part-Time (22.5 Hours Per Week) | $40,458 annually
- Temporary contract until 30 June 2027.
- Salary Packaging up to $15,900 (superannuation can be paid in addition to this, subject to any ATO limit if any).
- Flexible Working Arrangements such as; compressed working weeks, or WFH options within program requirements
- Pet friendly offices
- A supportive induction process and in-house training about the meaningful work we do to support our clients through DFV and improve their wellbeing.
- A supportive and warm team culture and working environment where we help one another out, learn from one another and have a lot of fun and laughs
Experience and Qualifications
Please note, roles above a SCHADS Level 4.1 require completed or working towards tertiary qualifications at a bachelors/undergraduate level or higher. Roles above a SCHADS Level 5.1 require completed tertiary qualifications at a bachelors/undergraduate level or higher.
This role would benefit from relevant tertiary qualifications (or working towards) in administration, human services, social work, psychology or similar, along with relevant experience in administrative support, preferably within social services.
Potential Start Dates
This role is available to start on 13 July 2026 through to 30 June 2027.
We have set start dates for new team members so that they can undertake our supportive induction process with our Practice and Development Lead. This process allows new team members to have set time to learn more about our organisation, our practice frameworks and set up all equipment and logins.
How to Apply – We Want to Meet You!
We encourage people from diverse backgrounds and welcome applications including a cover letter and resume. To apply for a role, please click ‘apply’. Applications will be accepted until the 26th June 2026. Please be advised that only shortlisted candidates will be contacted, and interviews will be scheduled on a rolling basis as applications are received.
We kindly request that recruitment agencies refrain from submitting candidates for this position.
