APS Level 5
$89,135 - $96,829 + 15.4% Superannuation
Brisbane – QLD, Sydney (Parramatta) - NSW
About the Aged Care Quality and Safety Commission
The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. We work to improve the lives of older people by maintaining the integrity of the aged care system.
As the single independent regulator of Australian Government aged care services, we offer a variety of interesting and challenging jobs across most capital cities.
It is an exciting time to join the Aged Care Quality and Safety Commission, with major reforms underway to improve aged care in Australia. You will be contributing to our role as the national regulator to safeguard and protect older Australians receiving aged care services.
Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au
About the Team
Risk Based Monitoring manages and responds to risks of harm to consumers. It involves targeted supervision of registered providers based on escalations, applying proportionate responses depending on the severity of risk, and ensures providers return to compliance. It also includes monitoring providers under heightened supervision and delivering risk-related campaign activities as directed by the Sector Risk Committee.
About the Role
The Operations Officer role provides administrative and operational support to the Risk Based Monitoring teams. The position works under limited direction, with guidance from the teams’ Directors, and plays an active role in ensuring the smooth day-to-day operation of the team in accordance and compliance with policy, legislation and regulatory frameworks.
The role is subject to exposure to potentially confronting and distressing material that needs to be handled with professionalism and empathy.
Position Duties
Undertake, and assist with, a holistic range of administrative processes and support functions including but not limited to email, correspondence and record management, coordination of non-regulatory travel and equipment for inspectorate activities and system/database maintenance.
Manage individual tasks and priorities under limited direction, applying sound judgement, attention to detail, and initiative to deliver accurate and timely outcomes.
Handle sensitive and potentially distressing material with professionalism and empathy, maintaining emotional resilience and conducting administrative activities with a focus on the dignity of those involved.
Develop and deliver communication materials, and maintain the team’s SharePoint pages to provide timely, accurate and current information to the team.
Build and maintain effective stakeholder relationships through strong communication, negotiation and interpersonal skills contributing to resolving moderately complex issues and representing the team in stakeholder meetings and forums to support group objectives and inspectorate activities.
Contribute to fostering a collaborative and knowledge-sharing team environment by supporting capability building initiatives and promoting efficient resource use across the group.
Review, maintain, and identify gaps in operational processes, tools, and digital systems to support the accuracy, accessibility, continuous improvement, and efficiency of workflow and operational practices.
Assist in the development, implementation and review of operational processes and guidance materials, ensuring alignment with legislation and procedural and Commission standards.
Under limited direction, collect, analyse, and interpret moderately complex to complex information from a range of sources to support the Inspectorate Planning and Coordination team with reporting.
Position Eligibility Requirements (Selection Criteria):
To be successful in this role you will need to demonstrate the following:
Demonstrated experience in operations, administrative management, and/or service delivery roles within a defined framework to support the delivery of outcomes.
Demonstrated ability to work collaboratively within a geographically dispersed team, contributing to shared outcomes and supporting operational delivery in a dynamic environment.
Advanced proficiency in Microsoft Office applications and digital collaboration tools, including Excel, Word, PowerPoint, Adobe, MS Teams and SharePoint, with the ability to use technology effectively to support business processes.
Proven ability to manage competing priorities, plan and organise workload effectively, and meet deadlines while maintaining a high standard of accuracy and attention to detail.
Sound analytical and problem-solving skills, with the ability to assess information from multiple sources, identify issues, propose practical solutions to support operational improvement, and escalate matters appropriately.
Strong stakeholder management, interpersonal and emotional intelligence skills to communicate with influence with internal and external stakeholders and demonstrated resilience and discretion when managing sensitive or challenging content.
Highly developed written communication skills, including the ability to prepare clear and accurate documentation, draft internal guidance, and contribute to internal communication.
Demonstrated ability to exercise sound judgement, identify effective solutions to business problems and take initiative to deliver team’s operational objectives.
Sound ability to understand and comply with legislation, policies and regulatory frameworks relevant to the Aged Care Quality and Safety Commission.
Position Notes:
Salary offered will be between $89,135 - $96,829 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information, please visit www.apsc.gov.au/citizenship-aps
Merit Pool established through this selection process may be used to fill this or future ongoing vacancies.
Shortlisted candidates will be invited to attend a face to face interview at either our Brisbane or Parramatta office in Late June.
In your application, please provide a statement of claims against the position eligibility requirements (selection criteria) in no more than 600 words, including what strengths you would bring to the role, and a copy of your CV.
Please complete the application and submit by 11:30PM (AEST) on 17 June 2026.
Follow our guidelines for candidate use of Artificial Intelligence (AI) throughout the recruitment process.
Please contact our recruitment team on (02) 9633 3262 or
[email protected] for assistance with accessing our website or with lodging your application.
Specific questions about the roles can be directed to Kirsten Peddie by emailing
[email protected] with Position title in the subject line.
Diversity and Inclusion
The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff.
The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers.
RecruitAbility applies to this vacancy. Under RecruitAbility you will be invited to participate in further assessment activity for the vacancy if you choose to apply under RecruitAbility; declare you have a disability; and meet the minimum requirements for the position. For more information, visit https://www.apsc.gov.au/recruitability.
We provide reasonable adjustments such as access, equipment or other practical support at relevant stages of the recruitment process. Please email
[email protected] if you need any adjustments made.
Further information:
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