The Mindsight Clinic is a vibrant and growing private multidisciplinary mental health clinic in Gordon, Sydney. We have a mix of psychiatrists, general practitioners, and allied health clinicians. Our mission is to provide the highest quality mental health care to our clients, and to improve mental health access and literacy in the broader com
About the Role
We are in need of a Medical Receptionist to join our growing team. Apart from embodying the values and culture of the Mindsight Clinic, we are looking for a well-presented and motivated medical receptionist with a can-do attitude. Enjoys a busy environment and can multitask. Is able to handle confidential patient information with discretion. The successful applicant will be working under the direction of the practice manager. Prior experience with Xestro practice management platform or similar, is a must.
Medical Receptionist
We are seeking a highly motivated and adaptable Medical Receptionist to join our busy specialist practice. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in providing exceptional support to both clinicians and patients.
Key Responsibilities
- Deliver professional and compassionate front-line customer service to patients, clinicians, and external stakeholders.
- Manage appointments, patient enquiries, correspondence, and administrative tasks efficiently and accurately.
- Provide flexible administrative support to clinicians, responding promptly to changing priorities and requests.
- Assist with practice operations and contribute positively to the smooth running of the clinic.
- Maintain accurate records while adhering to privacy, confidentiality, and professional standards.
- Proactively identify issues and implement practical solutions to support the team and patient experience.
About You
- Able to think outside the box and approach challenges with initiative and sound judgement.
- Comfortable working in a busy, high-volume environment while maintaining attention to detail.
- Flexible, adaptable, and willing to assist wherever needed—no task is considered too big or too small.
- Strong problem-solving skills with the ability to remain calm and professional under pressure.
- Excellent organisational and time management skills, with the ability to meet deadlines and manage competing priorities.
- Takes ownership of responsibilities and demonstrates accountability in their work.
- Possesses a strong work ethic and a positive, team-focused attitude.
- Demonstrates a thorough understanding of patient privacy, confidentiality, and professional boundaries.
- Excellent written and verbal communication skills.
Essential Requirements
- Minimum of 2 years' experience working in specialist medical rooms or a specialist healthcare practice.
- Proficiency in medical administration and reception duties.
- Strong computer literacy and experience using practice management software.
Desirable
- Previous experience working in mental health, psychiatry, psychology, or allied health specialist settings.
- Experience managing Medicare, Insurance, and specialist billing processes.
We are looking for someone who is reliable, resilient, solutions-focused, and genuinely enjoys being part of a collaborative team dedicated to providing outstanding patient care.
Benefits and Perks
- Attractive hourly rate plus superannuation
- Supportive cohesive team of clinicians and admin staff
- Employment security
- Close to public transport and parking
- Workplace that prioritises staff health and well- being
- Regular staff lunches
- Free yearly Fluvax
- Opportunity to be part of an exciting, growing and impactful team
The role will be PPT for 3 days a week, with possible coverage for leave. This role is not suitable for students, we are looking for permanent rostering.
TO APPLY:
Please submit a resume and cover letter explaining why you would fit this role and what availability you have during the week.
Please note that applications without resume and cover letter will not be considered.
For more information about Mindsight Clinic visit https://mindsightclinic.com.au/
Pay: $32.00 per hour
Ability to commute/relocate:
- Gordon NSW 2072: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- What days in the week are you available to work, and will this be the same throughout an entire year.
Experience:
- Medical admin: 2 years (Required)
Language:
Work Authorisation:
Work Location: In person
