We are seeking a resilient and adaptable professional with strong service delivery expertise and a commitment to person-centred solutions. You will excel at managing unexpected events, exercising sound judgement, and knowing when to escalate issues. With a collaborative approach, you will engage across government and with providers to deliver holistic support for vulnerable customers. Professionalism, ethical conduct, and cultural sensitivity are essential, as is the ability to thrive during times of change and uncertainty.
Through Housing Service Centres across Queensland, HSC staff are our main contact points with customers. They connect them to information, options, and support services to meet their housing needs.
HSC staff work with customers to develop a plan that empowers them to improve their whole-of-life wellbeing and achieve safe, secure, and sustainable housing. Our work aims to reduce the barriers many Queenslanders face to accessing safe, secure, and affordable housing and helps create pathways for them to achieve housing independence.
Watch this video to hear from staff who work at Housing Service Centres:
What you will be doing:
Work collaboratively to respond to customers, undertake customer interviews, make referrals to support service agencies, assess new housing and bond loan applications and rental grants.
Manage tenancy arrangements, allocations and vacancies, liaising with the community and other housing providers and ensure departmental compliance.
Conduct home visits to properties and investigate and facilitate the resolution of any tenancy disputes and complaints as well as manage the maintenance of properties and conduction property inspections.
Monitor and manage outstanding arrears, rent assessments, pay deductions and refunds and actioning sundry debts and collections as required.
Use Microsoft products and other IT systems to maintain accurate customer and property records and file notes with a high level of accuracy and work output.
Support and help maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations.
Mandatory Requirement
Class C Driver's Licence
How to apply
Find out more about what we offer our employees and the recruitment and selection process, including pre-employment checks, in the Applicant Guide.
You can apply for this role by providing your current resume and a two-page cover letter outlining your skills and experience relevant to the role via the Smart jobs and careers website www.smartjobs.qld.gov.au
Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
