NDIS Support Coordinator (Full-Time)
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Location: Penrith NSW & 2 days WFH following probation
- Work Type: Full-Time
- Sector: Disability Support / NDIS
- Pay: 65K to 80K + Super depending on experience
Are you passionate about empowering NDIS participants to navigate the system, build capacity, and achieve their goals? Do you thrive in a collaborative, close-knit environment where hard work is balanced with a good laugh?
At Assist Disability, we do things a little differently. We believe that the best outcomes happen when professionals collaborate, innovate, and support one another. We are seeking a dedicated, full-time Support Coordinator to join our small, highly supportive multidisciplinary team in Western Sydney.
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We set you up for success, not burnout. While this is typically not your 9-to-5 role, you will start with a lower billable target and a warm pipeline of initial participant referrals, giving you the space to comfortably build your caseload over your first few months.
- Set KPI: 25 billable hours per week.
- A small team that works hard, shares knowledge, research, collaborates, and is always ready for a laugh.
- Enjoy 2 days' work from home following training and probation.
- Dedicated Office Space in Penrith featuring free onsite parking.
As a Support Coordinator, you will work holistically with participants across various age groups (children, young adults, and adults) to connect them with mainstream, community, and provider networks.
Responsibilities:
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Support participants to understand, implement, and maximize their NDIS plans.
- Budget planning and management to ensure participants get the most out of their plans for the life of the plan.
- Travel across Western Sydney as required to conduct in person visits with participants and their support networks in their home.
- Foster capacity building, independence, and resilience within vulnerable participants.
- Coordinate, research and follow up multi-agency service delivery, working closely with internal PBS practitioners and external providers.
- Conduct research and phone calls to providers to present participants with multiple options for providers.
- Write comprehensive evidence-based progress reports and advocate effectively for participants during NDIS plan reviews.
- Manage your caseload efficiently to meet the 25 minimum billable hours per week milestone once fully ramped up.
- Maintain accurate and up-to-date records of client interactions and progress.
Requirements:
- Current valid Australian driver’s license and have access to a reliable, registered vehicle to perform community-based visits.
- Strong knowledge around disability, the NDIS ecosystem, and supporting vulnerable people. This role requires empathy, compassion, and understanding for people from all walks of life.
- Excellent written and verbal communication skills for report writing and negotiation to advocate effectively for your participants' funding and needs, communication with providers and effectively conduct research.
- Computer literacy for managing spreadsheets, NDIS pages, internal CRM software, report writing and research.
- You love being part of a small team, are willing to share your own knowledge, research and appreciate a workplace that values both hard work and a positive, lighthearted atmosphere.
- Experience in a support or care role is advantageous, though entry-level candidates are encouraged to apply.
- Current NDIS Worker Screening Check, Employee/ paid Working with Children Check (WWCC), full work rights and driver's license.
Click "Apply Now" to submit your resume, or connect with Emma Manzi from the head office Careva team on LinkedIN for a confidential chat >
https://www.linkedin.com/in/emma-manzi-2b6b2614b/
Please visit our company website for more information
