Why NCI?
NCI is Australia's leading Trade Credit Insurance Broker, proudly supporting businesses across a wide range of industries to protect their profitability - for nearly 40 years!
With offices across Australia, New Zealand, Malaysia and Singapore, and a team of over 200 people, we deliver specialist, value-added trade credit services to a broad and diverse client base.
About this role
At NCI, our clients are at the centre of everything we do. Based in our North Sydney office, this is an excellent and rare opportunity for a Client Service Manager (CSM) to take over an existing portfolio of clients to ensure that they are serviced to the highest possible standard. Key to your success will be the ability to retain and renew our existing clients' policies whilst identifying potential cross selling opportunities.
As part of our Sydney team, your daily activities will include:
- Conducting face-to-face client visits.
- Assisting with client queries regarding NCI's products and services.
- Conducting demonstrations of relevant NCI's products as needed.
- Acting as an intermediary between NCI 's client and insurance providers.
Assessing the needs of clients, understanding their risks, and promoting suitable insurance policies to meet those requirements.
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You will be provided with exceptional training to ensure your success. In addition, a car allowance or vehicle will be provided to enable client visits.
About you
To succeed in this role, you will:
- Demonstrate prior experience in a face-to-face client service/customer retention role.
- Demonstrate an ability to develop rapport and relationships.
- Demonstrate experience in a professional, business to business environment.
- Demonstrate knowledge of insurance and/or trade credit (highly desirable).
- Be comfortable in a fast-paced environment that requires regular touch points with your clients.
- Be able to pick up new concepts and explain them with ease to clients.
- Be a confident communicator and be comfortable working collaboratively within a team.
What we offer
NCI provides a competitive salary and commission structure, a wonderful work environment, hybrid working, additional leave, paid parental leave, volunteer days, team lunches and more! We are focused on career development opportunities for our employees, and people who join us often stay for a long time. Our leaders are caring, we work hard, and we have fun doing it. One third of NCI's staff have been employed for 10 years or more which is testament to our great culture!
Application and questions
To apply, please review the attached position description before submitting a cover letter and resume that addresses why you would like to join NCI and what you could bring to the role. For a confidential discussion about the role, you are welcome to call the People & Culture team on 1800 882 820. Please note that shortlisting will commence immediately so don't delay!
